Resolved -
The incident has been fully resolved.
Mar 20, 22:20 EDT
Update -
Hypercare's Engineering team will be conducting performance testing between 9:45 p.m. to 11 p.m EST to continue monitoring efforts of the intermittent service interruptions experienced earlier today. Degraded performance may be experienced during this time. For urgent inquiries, please call our Support Team at 1 (877)-379-3533.
Mar 20, 21:45 EDT
Monitoring -
The platform is operational and we're closely monitoring the performance in US region. For urgent matters, please call our support at +1 (877)-379-3533.
Mar 20, 13:45 EDT
Update -
The degraded performance does not impact individual users. We are still investigating the possible causes.
Mar 20, 13:29 EDT
Update -
Unfortunately, we have not fully recovered our service yet. We are still investigating other possible causes as our other fixes have only partially recovered the service but not a full recovery yet.
Mar 20, 11:15 EDT
Update -
Users may be able to perform actions as our systems are recovering, we will continue to update until a full recovery has been completed. Some actions performed may still fail until the full recovery is completed.
Mar 20, 10:16 EDT
Identified -
The issue has now been identified with our engineering team and they are currently attempting to recover the service.
Mar 20, 10:03 EDT
Investigating -
We have received reports that actions on U.S. systems are taking longer than expected. We are currently investigating the reason and understanding the full impact.
Mar 20, 09:44 EDT