Resolved -
The issue was identified and resolved. All systems are fully operational.
Mar 8, 20:08 EST
Investigating -
We are investigating reports of a "Reconnecting" banner appearing on the Web platform of Hypercare in the US region only. All systems are operational on web and mobile platforms. This is only impacting customers in the US.
Mar 8, 20:07 EST
Resolved -
This is incident is resolved. Our Engineering Team continued monitoring on March 5 after 15:46 when the root issue was identified and performance returned and continued at full operations with no concerns.
Mar 6, 08:01 EST
Monitoring -
The issue was identified with our Authorization service. Our Engineering team will continue monitoring the platform to ensure optimized performance.
Mar 5, 15:46 EST
Investigating -
We are currently investigating reports of intermittent interruption and slowdowns to service on Hypercare across all Web and mobile client and admin platforms. Performance and functionality of Hypercare has resumed and our Engineering team is actively investigating to understand the cause of the slowdowns. This is currently only affecting users in Canada.
Mar 5, 15:09 EST
Resolved -
Our Engineering Team has monitored the enhancement made to our Authorization service in the US and this incident is now resolved.
Mar 5, 16:59 EST
Monitoring -
US Region Only: Hypercare's internal alerts captured a 10 minute downtime starting at 4:19 PM EST. All platforms are now fully operational. Our Engineering Team has identified the issue and is monitoring our systems to ensure everything is fully operational.
Mar 5, 16:38 EST