Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 2024 - 16:55 EDT
Identified - The Engineering team has identified the cause of the 4:06pm EST downtime and a fix is being deployed.
Mar 27, 2024 - 16:35 EDT
Update - The service has been restored at 4:17pm and is operational now. Engineers are investigating the cause.
Mar 27, 2024 - 16:22 EDT
Investigating - Engineers are currently investigating the issue.
Mar 27, 2024 - 16:11 EDT
Monitoring - The issue has been identified and the Engineering team will continue monitoring the platform.
Mar 27, 2024 - 13:43 EDT
Investigating - Internal logs indicated a six minute downtime occurred at 1:26 pm EST and was restored at 1:32 pm EST today for Users in the Canadian Region only. At this time, Hypercare is now fully operational. Our Engineering team is currently investigating the cause of the downtime.
Mar 27, 2024 - 13:37 EDT

About This Site

Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com or send an email to support@hypercare.com

Canadian Region ? Operational
90 days ago
99.99 % uptime
Today
Login and Single Sign On (Canadian Region) ? Operational
90 days ago
99.99 % uptime
Today
Messaging (Canadian Region) ? Operational
90 days ago
99.99 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) ? Operational
90 days ago
99.99 % uptime
Today
File Attachments (Canadian Region) ? Operational
90 days ago
99.99 % uptime
Today
Viewing Who is On-Call (Canadian Region) ? Operational
90 days ago
99.99 % uptime
Today
Code Teams (Canadian Region) ? Operational
90 days ago
99.99 % uptime
Today
Self-serve Scheduling (Canadian Region) ? Operational
90 days ago
99.99 % uptime
Today
Administration and Scheduling (Canadian Region) ? Operational
90 days ago
99.99 % uptime
Today
API & Integrations (Canadian Region) ? Operational
90 days ago
99.99 % uptime
Today
Virtual Page (Canadian Region) Operational
90 days ago
99.99 % uptime
Today
United States Region ? Operational
90 days ago
100.0 % uptime
Today
Login and Single Sign On (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
European Region ? Operational
90 days ago
100.0 % uptime
Today
Login and Single Sign On (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (European Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Marketing Website (Global) ? Operational
Payment Portal ? Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store ? Operational
90 days ago
100.0 % uptime
Today
Apple App Store ? Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Twilio Voice, Europe Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Hypercare Services Responses Time
Fetching
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

Unresolved incident: [CA Region Only] Hypercare platform being monitored for interrupted service.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Resolved - The team has identified the issue for the message delay and it has been fixed.
Mar 21, 13:02 EDT
Identified - We have received reports that message and notifications on U.S. systems are taking longer than expected to process. We are currently investigating the reason and understanding the full impact.
Mar 21, 12:39 EDT
Mar 20, 2024
Resolved - The incident has been fully resolved.
Mar 20, 22:20 EDT
Update - Hypercare's Engineering team will be conducting performance testing between 9:45 p.m. to 11 p.m EST to continue monitoring efforts of the intermittent service interruptions experienced earlier today. Degraded performance may be experienced during this time. For urgent inquiries, please call our Support Team at 1 (877)-379-3533.
Mar 20, 21:45 EDT
Monitoring - The platform is operational and we're closely monitoring the performance in US region. For urgent matters, please call our support at +1 (877)-379-3533.
Mar 20, 13:45 EDT
Update - The degraded performance does not impact individual users. We are still investigating the possible causes.
Mar 20, 13:29 EDT
Update - Unfortunately, we have not fully recovered our service yet. We are still investigating other possible causes as our other fixes have only partially recovered the service but not a full recovery yet.
Mar 20, 11:15 EDT
Update - Users may be able to perform actions as our systems are recovering, we will continue to update until a full recovery has been completed. Some actions performed may still fail until the full recovery is completed.
Mar 20, 10:16 EDT
Identified - The issue has now been identified with our engineering team and they are currently attempting to recover the service.
Mar 20, 10:03 EDT
Investigating - We have received reports that actions on U.S. systems are taking longer than expected. We are currently investigating the reason and understanding the full impact.
Mar 20, 09:44 EDT
Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.