All Systems Operational

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Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com or send an email to support@hypercare.com

Canadian Region ? Operational
90 days ago
100.0 % uptime
Today
Login and Single Sign On (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Page (Canadian Region) Operational
90 days ago
100.0 % uptime
Today
United States Region ? Operational
90 days ago
100.0 % uptime
Today
Login and Single Sign On (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
European Region ? Operational
90 days ago
100.0 % uptime
Today
Login and Single Sign On (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (European Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Marketing Website (Global) ? Operational
Payment Portal ? Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store ? Operational
90 days ago
100.0 % uptime
Today
Apple App Store ? Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Twilio Voice, Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Hypercare Services Responses Time
Fetching
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Resolved - The issue was identified and resolved. All systems are fully operational.
Mar 8, 20:08 EST
Investigating - We are investigating reports of a "Reconnecting" banner appearing on the Web platform of Hypercare in the US region only. All systems are operational on web and mobile platforms. This is only impacting customers in the US.
Mar 8, 20:07 EST
Mar 7, 2024

No incidents reported.

Mar 6, 2024
Resolved - This is incident is resolved. Our Engineering Team continued monitoring on March 5 after 15:46 when the root issue was identified and performance returned and continued at full operations with no concerns.
Mar 6, 08:01 EST
Monitoring - The issue was identified with our Authorization service. Our Engineering team will continue monitoring the platform to ensure optimized performance.
Mar 5, 15:46 EST
Investigating - We are currently investigating reports of intermittent interruption and slowdowns to service on Hypercare across all Web and mobile client and admin platforms. Performance and functionality of Hypercare has resumed and our Engineering team is actively investigating to understand the cause of the slowdowns. This is currently only affecting users in Canada.
Mar 5, 15:09 EST
Mar 5, 2024
Resolved - Our Engineering Team has monitored the enhancement made to our Authorization service in the US and this incident is now resolved.
Mar 5, 16:59 EST
Monitoring - US Region Only: Hypercare's internal alerts captured a 10 minute downtime starting at 4:19 PM EST. All platforms are now fully operational. Our Engineering Team has identified the issue and is monitoring our systems to ensure everything is fully operational.
Mar 5, 16:38 EST