Testing is underway for the US region. The upgrade has been completed and tested for the Canadian region.
Posted Aug 18, 2024 - 01:37 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 18, 2024 - 00:00 EDT
Scheduled
Scheduled maintenance and critical performance upgrades are planned during the early morning of Sunday, August 18, 2024., During this maintenance period, all Hypercare services will be unavailable, which includes (and not limited to) messaging, scheduling, on-call locating and code activations. This will affect all platforms (iOS, Android, Web).
Scheduled Downtime Period: From: 00:01 AM (EDT) on Sunday, August 18, 2024 To: 02:00 AM (EDT) on Sunday, August 18, 2024 Affected services: all Hypercare services across all platforms
Please inform your teams accordingly and use your downtime/Code Grey procedures as appropriate. Specifically, please ensure that the following are in place:
- Alternative communication channels - Offline on-call schedule management - Directory info for critical staff
We apologize for any inconvenience this may cause and assure you that our team is working diligently to minimize the impact and complete the maintenance as quickly as possible.
If you have any questions or concerns regarding this maintenance, please do not hesitate to contact our support team at support@hypercare.com.
Best regards, Hypercare Support Team
Posted Aug 03, 2024 - 00:28 EDT
This scheduled maintenance affected: Canadian Region (Login and Single Sign On (Canadian Region), Messaging (Canadian Region), Notifications and Real-Time Syncing (Canadian Region), File Attachments (Canadian Region), Viewing Who is On-Call (Canadian Region), Code Teams (Canadian Region), Self-serve Scheduling (Canadian Region), Administration and Scheduling (Canadian Region), API & Integrations (Canadian Region), Virtual Page (Canadian Region)) and United States Region (Login and Single Sign On (U.S. Region), Virtual Pager (U.S. Region), Messaging (U.S. Region), Notifications and Real-Time Syncing (U.S. Region), File Attachments (U.S. Region), Viewing Who is On-Call (U.S. Region), Code Teams (U.S. Region), Self-serve Scheduling (U.S. Region), Administration and Scheduling (U.S. Region), API & Integrations (U.S. Region)).