What Happened?
At 18:50 EST, our monitoring system flagged a potential issue with the notification service in Hypercare. An immediate investigation was launched by the team. Testing concluded the issue was isolated to users based in Canada.
Impact
The notification service interruption affected several critical functionalities within Hypercare, including: delivery of Hypercare message notifications within the platform, outgoing pages and SMS sent through Hypercare and integrations with some third-party services, such as Everbridge. The investigation indicated that messages sent between 18:34 and 19:05 EST experienced prolonged delays of up to 20 minutes in notification delivery.
Resolution and Next Steps
The issue was resolved at 19:05 EST. Our team is continuing to monitor the notification service and conducting further investigation on the root cause.