Potential slow loading times

Incident Report for Hypercare

Resolved

This incident has been resolved.

Posted Jan 24, 2021 - 10:19 EST

Monitoring

A fix has been implemented that addresses the speed issues from yesterday.

Posted Jan 22, 2021 - 10:42 EST

Investigating

We have gotten complaints of slow message loading times and slow passcode/face id authentication. Our team is investigating these issues and are hoping to have updates in the next hour.

Posted Jan 21, 2021 - 13:02 EST

This incident affected: Canadian Region (Login and Single Sign On (Canadian Region), Messaging (Canadian Region)).