[CA and US Region] Hypercare platform interrupted service
Incident Report for Hypercare
Resolved
This incident has been resolved.
Posted Apr 11, 2024 - 16:21 EDT
Monitoring
US Region services have been recovered. We're closely monitoring the platform.
Posted Apr 11, 2024 - 16:10 EDT
Identified
Canadian region has been recovered. The team is still recovering the US region.
Posted Apr 11, 2024 - 15:58 EDT
Investigating
We're currently experiencing a downtime in CA and US region. We're currently investigating the issue.
Posted Apr 11, 2024 - 15:50 EDT
This incident affected: Canadian Region (Login and Single Sign On (Canadian Region), Messaging (Canadian Region), Notifications and Real-Time Syncing (Canadian Region), File Attachments (Canadian Region), Viewing Who is On-Call (Canadian Region), Code Teams (Canadian Region), Self-serve Scheduling (Canadian Region), Administration and Scheduling (Canadian Region), API & Integrations (Canadian Region), Virtual Page (Canadian Region)) and United States Region (Login and Single Sign On (U.S. Region), Virtual Pager (U.S. Region), Messaging (U.S. Region), Notifications and Real-Time Syncing (U.S. Region), File Attachments (U.S. Region), Viewing Who is On-Call (U.S. Region), Code Teams (U.S. Region), Self-serve Scheduling (U.S. Region), Administration and Scheduling (U.S. Region), API & Integrations (U.S. Region)).