Update - Android notifications seem stable. We are continuing to monitor the behaviour of Android notifications.
Sep 10, 2024 - 14:05 EDT
Monitoring - The fix has been deployed and we're currently monitoring the Android notifications behaviour.
Sep 05, 2024 - 13:23 EDT
Identified - The issue has been identified and engineering is deploying a fix.
Sep 05, 2024 - 13:09 EDT
Investigating - We have received reports on Android users not receiving notifications. The engineering team is currently investigating.
Sep 05, 2024 - 13:08 EDT
Monitoring - A fix for the root cause of the issue has been implemented. It's backwards compatible and users do not need to update the Android app. We're currently doing more testing and monitoring the performance to ensure notifications are performing as expected.
Sep 04, 2024 - 00:45 EDT
Update - Our team has identified the issue and shipped out the fix on the server side. Unfortunately, we will also need to release a new version of the Android app to fully resolve the issue.

Our team is aiming to release the new version of Android by September 6th to account for sufficient time for testing and quality assurance purposes.

Sep 01, 2024 - 18:22 EDT
Identified - The potential cause for inconsistent push notifications on Android device has been identified, and the fix will need another 2 days to be implemented. In the meantime, Android users are advised to set up the safeguard notifications (FAQ: https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ) or revert to manual escalation if necessary.
Aug 28, 2024 - 14:13 EDT
Investigating - We have received reports of inconsistent notifications on Android devices. We're currently investigating the issue.
Aug 28, 2024 - 13:22 EDT

About This Site

Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com or send an email to support@hypercare.com

Canadian Region ? Operational
90 days ago
99.99 % uptime
Today
Login and Single Sign On (Canadian Region) ? Operational
90 days ago
99.96 % uptime
Today
Messaging (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Page (Canadian Region) Operational
90 days ago
99.99 % uptime
Today
United States Region ? Operational
90 days ago
99.96 % uptime
Today
Login and Single Sign On (U.S. Region) ? Operational
90 days ago
99.93 % uptime
Today
Virtual Pager (U.S. Region) ? Operational
90 days ago
99.97 % uptime
Today
Messaging (U.S. Region) ? Operational
90 days ago
99.97 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) ? Operational
90 days ago
99.97 % uptime
Today
File Attachments (U.S. Region) ? Operational
90 days ago
99.97 % uptime
Today
Viewing Who is On-Call (U.S. Region) ? Operational
90 days ago
99.97 % uptime
Today
Code Teams (U.S. Region) ? Operational
90 days ago
99.97 % uptime
Today
Self-serve Scheduling (U.S. Region) ? Operational
90 days ago
99.97 % uptime
Today
Administration and Scheduling (U.S. Region) ? Operational
90 days ago
99.97 % uptime
Today
API & Integrations (U.S. Region) ? Operational
90 days ago
99.97 % uptime
Today
European Region ? Operational
90 days ago
100.0 % uptime
Today
Login and Single Sign On (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (European Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Marketing Website (Global) ? Operational
Payment Portal ? Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store ? Operational
90 days ago
100.0 % uptime
Today
Apple App Store ? Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Twilio Voice, Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Hypercare Services Responses Time
Fetching
Past Incidents
Oct 7, 2024

No incidents reported today.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Resolved - The incident has been resolved.
Sep 26, 10:35 EDT
Monitoring - A fix has been implemented and notification delivery services should be recovering.
Sep 26, 10:14 EDT
Investigating - We're observing delays in notification delivery. We're currently investigating this issue.
Sep 26, 09:58 EDT
Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.