All Systems Operational

About This Site

Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com or send an email to support@hypercare.com

Canadian Region ? Operational
90 days ago
99.73 % uptime
Today
Login and Single Sign On (Canadian Region) ? Operational
90 days ago
99.96 % uptime
Today
Messaging (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (Canadian Region) ? Operational
90 days ago
99.98 % uptime
Today
Administration and Scheduling (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Page (Canadian Region) Operational
90 days ago
97.44 % uptime
Today
United States Region ? Operational
90 days ago
99.73 % uptime
Today
Login and Single Sign On (U.S. Region) ? Operational
90 days ago
99.96 % uptime
Today
Virtual Pager (U.S. Region) ? Operational
90 days ago
97.44 % uptime
Today
Messaging (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (U.S. Region) ? Operational
90 days ago
99.98 % uptime
Today
Administration and Scheduling (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
European Region ? Operational
90 days ago
100.0 % uptime
Today
Login and Single Sign On (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (European Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Marketing Website (Global) ? Operational
Payment Portal ? Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store ? Operational
90 days ago
100.0 % uptime
Today
Apple App Store ? Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Twilio Voice, Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Hypercare Services Responses Time
Fetching
Past Incidents
Jul 14, 2024

No incidents reported today.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024
Resolved - The fix is tested and released on Google Playstore. Users are strongly advised to update their app to the latest version 14.1.9 to ensure they can login to Hypercare.
Jul 10, 16:31 EDT
Update - The Android app version is currently under testing and review.
In the meantime, if users are logged out from the account and not logged into any mobile device, they should receive SMS for every message they receive if they have a mobile number on profile. Users can log into web to check messages until the issue is fixed. Users can also add their phone number to their profile following this instruction: https://support.hypercare.com/hc/en-us/articles/24953957201037-How-to-Add-an-Email-Address-and-Mobile-Number-to-Your-Profile

Jul 10, 14:23 EDT
Identified - The issue has been identified and a fix is under testing.
Jul 10, 14:06 EDT
Update - Issue is isolated to Android only.
Jul 10, 13:46 EDT
Investigating - Users might encounter issue when logging in. We are currently investigating the issue.
Jul 10, 13:44 EDT
Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024
Resolved - This incident has been resolved.
Jul 1, 05:00 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 04:49 EDT
Identified - [Web App Only]

The on-call schedule for overnight shifts within the client web application may incorrectly display "No one is currently on call," despite the possibility that someone may indeed be on call during this period.

Recommendation:

In the meantime, we suggest using the Hypercare mobile app to access the on-call schedule. Alternatively, for users opting to use the web app, navigate to the "Schedule" tab located to the left of "Messages," select the appropriate department, switch the month to June 2024, and review the overnight shift schedule for June 30th.

Jul 1, 03:48 EDT
Jun 30, 2024

No incidents reported.