All Systems Operational
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Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com/hc/en-us or send an email to support@hypercare.com
Canadian Region
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Operational
Login and Single Sign On (Canadian Region)
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Operational
Messaging (Canadian Region)
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Operational
Notifications and Real-Time Syncing (Canadian Region)
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Operational
File Attachments (Canadian Region)
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Operational
Viewing Who is On-Call (Canadian Region)
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Operational
Code Teams (Canadian Region)
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Operational
Self-serve Scheduling (Canadian Region)
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Operational
Administration and Scheduling (Canadian Region)
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Operational
API & Integrations (Canadian Region)
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Operational
Virtual Page (Canadian Region)
Operational
United States Region
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Operational
Login and Single Sign On (U.S. Region)
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Operational
Virtual Pager (U.S. Region)
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Operational
Messaging (U.S. Region)
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Operational
Notifications and Real-Time Syncing (U.S. Region)
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Operational
File Attachments (U.S. Region)
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Operational
Viewing Who is On-Call (U.S. Region)
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Operational
Code Teams (U.S. Region)
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Operational
Self-serve Scheduling (U.S. Region)
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Operational
Administration and Scheduling (U.S. Region)
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Operational
API & Integrations (U.S. Region)
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Operational
European Region
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Operational
Login and Single Sign On (European Region)
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Operational
Virtual Pager (European Region)
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Operational
Messaging (European Region)
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Operational
Notifications and Real-Time Syncing (European Region)
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Operational
File Attachments (European Region)
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Operational
Viewing Who is On-Call (European Region)
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Operational
Code Teams (European Region)
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Operational
Self-serve Scheduling (European Region)
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Operational
Administration and Scheduling (European Region)
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Operational
API & Integrations (European Region)
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Operational
Marketing Website (Global)
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Operational
Payment Portal
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Operational
App Store Availability
Operational
Google Play Store
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Operational
Apple App Store
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Operational
Twilio Voice, North America
Operational
Twilio Voice, Europe
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[US Region] Scheduled Maintenance Notice - June 14, 2025 (00:01 – 04:00 AM ET) Jun 14, 2025 00:00-04:00 EDT
As part of Hypercare’s upcoming upgrade to user account structure, scheduled maintenance will take place during the early morning hours of Saturday, June 14 (US Region) and Sunday, June 15 (Canada Region). During this time, all Hypercare services will be temporarily unavailable, including (but not limited to) messaging, scheduling, on-call locating, and code activations across all platforms (iOS, Android, Web).
Scheduled Downtime Periods:
United States Region
From: 00:01 AM (ET) on Saturday, June 14, 2025
To: 04:00 AM (ET) on Saturday, June 14, 2025
Please ensure your teams are prepared with:
- Alternate communication plans
- Circulated access to the Hypercare On-Call Dashboard, or offline access to critical on-call schedules
- Contact directories for key personnel
More information about the platform upgrade and required actions has been shared in the following official announcements:
- Initial Admin Notification - Key Account & Authentication Changes: https://ortto.app/-/a/hypercare/aA-2qwcX8DahPaK2FFiv14849lBsJniYSj1VDA
- Follow-Up - Announcement of Scheduled Maintenance Period: https://ortto.app/-/a/hypercare/aCONmquLd3Ktc9c3U23Zc9DPbGQKNJ-U_jhTpw
A temporary Hypercare on-call dashboard will be available during the downtime period. If you wish to opt out, please indicate this in the acknowledgment form shared with your organization.
We appreciate your understanding and cooperation as we complete these improvements. If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at sta-support@hypercare.com.
Thank you,
Hypercare Team
Posted on May 15, 2025 - 15:19 EDT
Scheduled Downtime Periods:
United States Region
From: 00:01 AM (ET) on Saturday, June 14, 2025
To: 04:00 AM (ET) on Saturday, June 14, 2025
Please ensure your teams are prepared with:
- Alternate communication plans
- Circulated access to the Hypercare On-Call Dashboard, or offline access to critical on-call schedules
- Contact directories for key personnel
More information about the platform upgrade and required actions has been shared in the following official announcements:
- Initial Admin Notification - Key Account & Authentication Changes: https://ortto.app/-/a/hypercare/aA-2qwcX8DahPaK2FFiv14849lBsJniYSj1VDA
- Follow-Up - Announcement of Scheduled Maintenance Period: https://ortto.app/-/a/hypercare/aCONmquLd3Ktc9c3U23Zc9DPbGQKNJ-U_jhTpw
A temporary Hypercare on-call dashboard will be available during the downtime period. If you wish to opt out, please indicate this in the acknowledgment form shared with your organization.
We appreciate your understanding and cooperation as we complete these improvements. If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at sta-support@hypercare.com.
Thank you,
Hypercare Team
Posted on May 15, 2025 - 15:19 EDT
[Canada Region] Scheduled Maintenance Notice - June 15, 2025 (00:01 – 04:00 ET) Jun 15, 2025 00:00-04:00 EDT
As part of Hypercare’s upcoming upgrade to user account structure, scheduled maintenance will take place during the early morning hours of Saturday, June 14 (US Region) and Sunday, June 15 (Canada Region). During this time, all Hypercare services will be temporarily unavailable, including (but not limited to) messaging, scheduling, on-call locating, and code activations across all platforms (iOS, Android, Web).
Scheduled Downtime Periods:
Canada Region
From: 00:01 AM (ET) on Sunday, June 15, 2025
To: 04:00 AM (ET) on Sunday, June 15, 2025
Please ensure your teams are prepared with:
- Alternate communication plans
- Circulated access to the Hypercare On-Call Dashboard, or offline access to critical on-call schedules
- Contact directories for key personnel
More information about the platform upgrade and required actions has been shared in the following official announcements:
- Initial Admin Notification - Key Account & Authentication Changes: https://ortto.app/-/a/hypercare/aA-2qwcX8DahPaK2FFiv14849lBsJniYSj1VDA
- Follow-Up - Announcement of Scheduled Maintenance Period: https://ortto.app/-/a/hypercare/aCONmquLd3Ktc9c3U23Zc9DPbGQKNJ-U_jhTpw
A temporary Hypercare on-call dashboard will be available during the downtime period. If you wish to opt out, please indicate this in the acknowledgment form shared with your organization.
We appreciate your understanding and cooperation as we complete these improvements. If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at sta-support@hypercare.com.
Thank you,
Hypercare Team
Posted on May 15, 2025 - 15:20 EDT
Scheduled Downtime Periods:
Canada Region
From: 00:01 AM (ET) on Sunday, June 15, 2025
To: 04:00 AM (ET) on Sunday, June 15, 2025
Please ensure your teams are prepared with:
- Alternate communication plans
- Circulated access to the Hypercare On-Call Dashboard, or offline access to critical on-call schedules
- Contact directories for key personnel
More information about the platform upgrade and required actions has been shared in the following official announcements:
- Initial Admin Notification - Key Account & Authentication Changes: https://ortto.app/-/a/hypercare/aA-2qwcX8DahPaK2FFiv14849lBsJniYSj1VDA
- Follow-Up - Announcement of Scheduled Maintenance Period: https://ortto.app/-/a/hypercare/aCONmquLd3Ktc9c3U23Zc9DPbGQKNJ-U_jhTpw
A temporary Hypercare on-call dashboard will be available during the downtime period. If you wish to opt out, please indicate this in the acknowledgment form shared with your organization.
We appreciate your understanding and cooperation as we complete these improvements. If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at sta-support@hypercare.com.
Thank you,
Hypercare Team
Posted on May 15, 2025 - 15:20 EDT