All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Canadian Region ? Operational
90 days ago
99.95 % uptime
Today
Login and Single Sign On (Canadian Region) ? Operational
90 days ago
99.94 % uptime
Today
Virtual Pager (Canadian Region) ? Operational
90 days ago
99.97 % uptime
Today
Messaging (Canadian Region) ? Operational
90 days ago
99.94 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) ? Operational
90 days ago
99.98 % uptime
Today
File Attachments (Canadian Region) ? Operational
90 days ago
99.94 % uptime
Today
Viewing Who is On-Call (Canadian Region) ? Operational
90 days ago
99.94 % uptime
Today
Code Teams (Canadian Region) ? Operational
90 days ago
99.94 % uptime
Today
Self-serve Scheduling (Canadian Region) ? Operational
90 days ago
99.94 % uptime
Today
Administration and Scheduling (Canadian Region) ? Operational
90 days ago
99.94 % uptime
Today
API & Integrations (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
United States Region ? Operational
90 days ago
100.0 % uptime
Today
Login and Single Sign On (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Marketing Website (Global) ? Operational
Payment Portal ? Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store ? Operational
90 days ago
100.0 % uptime
Today
Apple App Store ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Hypercare Services Responses Time
Fetching
Past Incidents
May 30, 2023

No incidents reported today.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023
Reports on notifications not being sent
Resolved - We are confident the issue is fully resolved after monitoring the situation.
May 27, 00:56 EDT
Update - We are continuing to monitor for any further issues.
May 27, 00:41 EDT
Monitoring - We have identified the issue and have currently put in a fix. The notifications should be working and we are currently testing to ensure it remains stable.
May 27, 00:41 EDT
Update - We are currently still investigating notifications are not being delivered. Everything remains functional within the application including real-time syncing.
May 27, 00:35 EDT
Update - We have currently identified that this issue is only occurring on the Canadian servers. We are currently figuring out the root cause and resolving this issue.
May 27, 00:12 EDT
Investigating - We have several users that have flagged that they are not receiving any notifications at all. We are currently investigating this issue and seeing what is currently going on. We will be updating this every 15 minutes.
May 26, 23:56 EDT
May 26, 2023
May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023
Partial outage and performance issues on Canadian Region
Resolved - This incident has been resolved.
May 18, 09:49 EDT
Update - Our test have shown that we are on the path to a more stable system. We will keep the status set to monitoring but as of now our system is operational.

Again, we apologize for the downtime that your organization experienced today.
May 17, 15:41 EDT
Update - The service has been restored. We are still monitoring the situation and attempting to identify the root cause of the issue. However, our team is running tests which could affect the performance of our platform.
May 17, 14:13 EDT
Update - The system is back up and fully operational now. We are still monitoring the situation to ensure it continues to maintain stability.
May 17, 12:55 EDT
Update - Some of our servers are back up but there’s a Hypercare service feature degradation. During a feature degradation, some features will be running at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
May 17, 11:21 EDT
Update - We are continuing to monitor for any further issues.
May 17, 10:42 EDT
Update - We are continuing to monitor for any further issues.
May 17, 10:33 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 10:32 EDT
Update - The Hypercare Technology team has noted a service disruption at our Canadian data centre. Our Canadian customers will experience issues access Hypercare on-call schedules, contact information and sending secure messages. The team is now exploring a path to resolution. We will provide an update in 30 minutes or sooner with additional information as it becomes available.
May 17, 10:14 EDT
Update - We are continuing to investigate this issue.
May 17, 10:12 EDT
Update - We are continuing to investigate this issue.
May 17, 09:39 EDT
Update - We are continuing to investigate this issue.
May 17, 09:25 EDT
Investigating - On May 17th, 2023 at 9:05 PM EST, we became aware of a service disruption on the Canadian region. We have engaged our response team and are working with urgency to resolve this incident as quick as possible. We apologize for the issues you may be facing due to this incident.

We will provide an update within the hour on the status of this incident.
May 17, 09:15 EDT
May 17, 2023
May 16, 2023

No incidents reported.

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