Experiencing Issues with Twilio Voice, Europe

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Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com or send an email to support@hypercare.com

Uptime over the past 90 days. View historical uptime.
Canadian Region ? Operational
90 days ago
99.96 % uptime
Today
Login and Single Sign On (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) ? Operational
90 days ago
99.93 % uptime
Today
File Attachments (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (Canadian Region) ? Operational
90 days ago
99.92 % uptime
Today
Self-serve Scheduling (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (Canadian Region) ? Operational
90 days ago
99.97 % uptime
Today
API & Integrations (Canadian Region) ? Operational
90 days ago
99.77 % uptime
Today
Virtual Page (Canadian Region) Operational
90 days ago
99.99 % uptime
Today
United States Region ? Operational
90 days ago
99.96 % uptime
Today
Login and Single Sign On (U.S. Region) ? Operational
90 days ago
99.97 % uptime
Today
Virtual Pager (U.S. Region) ? Operational
90 days ago
99.99 % uptime
Today
Messaging (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) ? Operational
90 days ago
99.93 % uptime
Today
File Attachments (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (U.S. Region) ? Operational
90 days ago
99.97 % uptime
Today
API & Integrations (U.S. Region) ? Operational
90 days ago
99.77 % uptime
Today
European Region ? Operational
90 days ago
99.97 % uptime
Today
Login and Single Sign On (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (European Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (European Region) ? Operational
90 days ago
99.97 % uptime
Today
API & Integrations (European Region) ? Operational
90 days ago
99.77 % uptime
Today
Marketing Website (Global) ? Operational
Payment Portal ? Operational
90 days ago
99.99 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store ? Operational
90 days ago
100.0 % uptime
Today
Apple App Store ? Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Twilio Voice, Europe Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Hypercare Services Responses Time
Fetching
Past Incidents
Dec 6, 2023

No incidents reported today.

Dec 5, 2023

No incidents reported.

Dec 4, 2023
[Canada] Notification of real-time connection issues
Resolved - This issue has now been resolved. This is due to the server restarting, which is now resolved. We are investigating why this occurred to ensure there is not a deeper issue.
Dec 4, 14:50 EST
Investigating - Our team has noticed elevated errors and a disconnection banner. We are investigating this issue. We have not gotten any support calls on this.
Dec 4, 14:49 EST
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
[CA and US Region] Virtual pagers connected to on-call schedule roles not working
Resolved - The incident has been resolved. The virtual pagers tied to on-call schedule roles are now fully operational.
Dec 1, 12:17 EST
Identified - The issue has been identified and a fix is being implemented. Virtual pagers for individual users are not impacted by this issue.
Dec 1, 12:15 EST
Investigating - We are currently investigating reports of Hypercare virtual pagers that are tied to on-call scheduled roles are not functioning as expected. This is impacting both Canadian and US Region customers. Our Engineering team is actively investigating the issue. The next update is expected in 30 minutes.
Dec 1, 12:11 EST
Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

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