Update - Android notifications seem stable. We are continuing to monitor the behaviour of Android notifications.
Sep 10, 2024 - 14:05 EDT
Sep 10, 2024 - 14:05 EDT
Monitoring - The fix has been deployed and we're currently monitoring the Android notifications behaviour.
Sep 05, 2024 - 13:23 EDT
Sep 05, 2024 - 13:23 EDT
Identified - The issue has been identified and engineering is deploying a fix.
Sep 05, 2024 - 13:09 EDT
Sep 05, 2024 - 13:09 EDT
Investigating - We have received reports on Android users not receiving notifications. The engineering team is currently investigating.
Sep 05, 2024 - 13:08 EDT
Sep 05, 2024 - 13:08 EDT
Monitoring - A fix for the root cause of the issue has been implemented. It's backwards compatible and users do not need to update the Android app. We're currently doing more testing and monitoring the performance to ensure notifications are performing as expected.
Sep 04, 2024 - 00:45 EDT
Sep 04, 2024 - 00:45 EDT
Update - Our team has identified the issue and shipped out the fix on the server side. Unfortunately, we will also need to release a new version of the Android app to fully resolve the issue.
Our team is aiming to release the new version of Android by September 6th to account for sufficient time for testing and quality assurance purposes.
Sep 01, 2024 - 18:22 EDT
Our team is aiming to release the new version of Android by September 6th to account for sufficient time for testing and quality assurance purposes.
Sep 01, 2024 - 18:22 EDT
Identified - The potential cause for inconsistent push notifications on Android device has been identified, and the fix will need another 2 days to be implemented. In the meantime, Android users are advised to set up the safeguard notifications (FAQ: https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ) or revert to manual escalation if necessary.
Aug 28, 2024 - 14:13 EDT
Aug 28, 2024 - 14:13 EDT
Investigating - We have received reports of inconsistent notifications on Android devices. We're currently investigating the issue.
Aug 28, 2024 - 13:22 EDT
Aug 28, 2024 - 13:22 EDT
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If you have any issues at all please check out https://support.hypercare.com or send an email to support@hypercare.com
Canadian Region
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Operational
Login and Single Sign On (Canadian Region)
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Operational
Messaging (Canadian Region)
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Operational
Notifications and Real-Time Syncing (Canadian Region)
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Operational
File Attachments (Canadian Region)
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Operational
Viewing Who is On-Call (Canadian Region)
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Operational
Code Teams (Canadian Region)
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Self-serve Scheduling (Canadian Region)
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Operational
Administration and Scheduling (Canadian Region)
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Operational
API & Integrations (Canadian Region)
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Operational
Virtual Page (Canadian Region)
Operational
United States Region
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Operational
Login and Single Sign On (U.S. Region)
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Operational
Virtual Pager (U.S. Region)
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Operational
Messaging (U.S. Region)
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Operational
Notifications and Real-Time Syncing (U.S. Region)
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Operational
File Attachments (U.S. Region)
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Operational
Viewing Who is On-Call (U.S. Region)
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Operational
Code Teams (U.S. Region)
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Operational
Self-serve Scheduling (U.S. Region)
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Operational
Administration and Scheduling (U.S. Region)
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Operational
API & Integrations (U.S. Region)
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Operational
European Region
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Operational
Login and Single Sign On (European Region)
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Operational
Virtual Pager (European Region)
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Operational
Messaging (European Region)
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Operational
Notifications and Real-Time Syncing (European Region)
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Operational
File Attachments (European Region)
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Operational
Viewing Who is On-Call (European Region)
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Operational
Code Teams (European Region)
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Operational
Self-serve Scheduling (European Region)
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Operational
Administration and Scheduling (European Region)
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Operational
API & Integrations (European Region)
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Operational
Marketing Website (Global)
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Payment Portal
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App Store Availability
Operational
Google Play Store
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Apple App Store
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Operational
Twilio Voice, North America
Operational
Twilio Voice, Europe
Operational
Operational
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