All Systems Operational

About This Site

Welcome to Hypercare Status Page. It will have the up to date information on the status of our infrastructure and app.

Authentication Operational
90 days ago
100.0 % uptime
Today
Login/Signup ? Operational
90 days ago
100.0 % uptime
Today
Active Directory Integration ? Operational
90 days ago
100.0 % uptime
Today
Messages Operational
90 days ago
99.99 % uptime
Today
Text Messaging ? Operational
90 days ago
100.0 % uptime
Today
Sending Images ? Operational
90 days ago
100.0 % uptime
Today
Delivery Receipts Operational
90 days ago
99.98 % uptime
Today
Notifications Operational
SMS Notifications ? Operational
Push Notifications and Real Time Events ? Operational
Virtual Switchboard ? Operational
90 days ago
100.0 % uptime
Today
Administration Controls (Admin Panel) ? Operational
90 days ago
100.0 % uptime
Today
Web Messaging Portal ? Operational
90 days ago
99.98 % uptime
Today
Marketing Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Hypercare Services Responses Time
Fetching
Past Incidents
Nov 14, 2019

No incidents reported today.

Nov 13, 2019
Resolved - Two days ago, a few of our users unfortunately could not get past the pin lock screen on iPhone to access their messages. Users who re-installed the app unfortunately did not result in addressing the issue. The only way support could have addressed it was ask the user to forget their pin which resulted in a log out. prior Given the limited amount of affected users, it was extremely difficult to pin down the root cause. After going through numerous edge cases, we were able to narrow down to authentication which was resulting in a bug where users would be presented with a infinite loading animation until timeout. We have addressed the issue with a patch from the backend that goes into affect immediately and will address the issue until the full fix is released from client in the next week. We apologize for this incident. This incident was not filed as we were unsure of the scale and the validity of the incident given the small amount of affected users. Given the affected user list was slowly growing, we quickly realize this was a critical issue and resolved it within 24 hours of realization.
Nov 13, 00:47 EST
Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.