All Systems Operational

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Welcome to Hypercare Status Page. It will have the up to date information on the status of our infrastructure and app.

Uptime over the past 90 days. View historical uptime.
Authentication Operational
90 days ago
99.99 % uptime
Today
Login/Signup ? Operational
90 days ago
99.99 % uptime
Today
Active Directory Integration ? Operational
90 days ago
100.0 % uptime
Today
Messages Operational
90 days ago
99.99 % uptime
Today
Text Messaging ? Operational
90 days ago
99.99 % uptime
Today
Sending Images ? Operational
90 days ago
100.0 % uptime
Today
Delivery Receipts Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
SMS Notifications ? Operational
Push Notifications and Real Time Events ? Operational
Virtual Switchboard ? Operational
90 days ago
100.0 % uptime
Today
Administration Controls (Admin Panel) ? Operational
90 days ago
100.0 % uptime
Today
Web Messaging Portal ? Operational
90 days ago
100.0 % uptime
Today
Marketing Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Hypercare Services Responses Time
Fetching
Past Incidents
Apr 4, 2020

No incidents reported today.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020
Some users cannot get past the passcode screen
Resolved - This was due to a patch fix we put in a few months back to address the same issue. However, we had a flawed logic in there which resulted in select groups of users not being able to auto login. This is now resolved.
Mar 30, 10:32 EDT
Investigating - Some users are stuck on the passcode screen, cannot get past it and will mention internet is not connected.
Mar 30, 09:56 EDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020
Images fail to show up after being sent
Resolved - This incident has been resolved.
Mar 23, 15:27 EDT
Investigating - Images are able to be sent but after a short while sometimes it's not visible to be downloaded or viewed. This most likely is affected by our enhanced security configurations. We are looking to find a patch asap and will keep everyone posted in the meantime.
Mar 23, 14:48 EDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

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