Investigating - The Hypercare team became aware of a performance degradation issue impacting multiple phone numbers in the production environment.
Impact: During this time customers may experience complications creating new user accounts, resetting passwords using SMS along with receiving Safeguard notifications. Please note that Hypercare messaging on mobile and web platforms are not impacted as a result of this incident.
We are currently investigating this incident and exploring multiple paths to resolution including the possibility of a workaround that customers can use to mitigate the issue by using email in the ‘forgot password flow’ and Safeguard notifications. Any questions please reach out to your Customer Success team or Support channels.
May 25, 19:47 EDT
Impact: During this time customers may experience complications creating new user accounts, resetting passwords using SMS along with receiving Safeguard notifications. Please note that Hypercare messaging on mobile and web platforms are not impacted as a result of this incident.
We are currently investigating this incident and exploring multiple paths to resolution including the possibility of a workaround that customers can use to mitigate the issue by using email in the ‘forgot password flow’ and Safeguard notifications. Any questions please reach out to your Customer Success team or Support channels.
May 25, 19:47 EDT
About This Site
Welcome to Hypercare Status Page. It will have the up to date information on the status of our infrastructure and app.
Authentication
Degraded Performance
Login/Signup
?
Degraded Performance
Active Directory Integration
?
Operational
Messages
Degraded Performance
Text Messaging
?
Degraded Performance
Sending Images
?
Operational
Delivery Receipts
Operational
Notifications
Operational
Push Notifications and Real Time Events
?
Operational
On-Call
Operational
Messaging On-Call Roles
?
Operational
Code Team Activations
?
Operational
Code Team Escalations
?
Operational
Scheduling
Operational
Marketplace
?
Operational
Swapping Shifts
?
Operational
Administration Controls (Admin Panel)
?
Operational
Web Messaging Portal
?
Operational
Marketing Website
?
Operational
Pager Replacement Number
?
Operational
Payment Portal
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.