Unplanned service interruption to all Hypercare services
Update - Login services have resumed on the web platform. We are continuing to monitor services to ensure return to full operations.
Apr 16, 2026 - 13:21 EDT
Update - We are continuing to monitor login issues reported on the Web platform
Apr 16, 2026 - 13:17 EDT
Monitoring - Services have resumed. We are continuing to monitor services to ensure return to full operations.

Mobile app users are encouraged to check their Hypercare app to ensure they have remained logged into the platform.
Apr 16, 2026 - 13:06 EDT
Investigating - We are currently investigating an unplanned interruption to all Hypercare services
Apr 16, 2026 - 12:36 EDT

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Status page for any features and functionalities of Hypercare
If you have any issues please check out https://support.hypercare.com/hc/en-us or send an email to support@hypercare.com

Uptime over the past 90 days. View historical uptime.
Canadian Region Operational
90 days ago
99.83 % uptime
Today
Login and Single Sign On (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Messaging (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) Operational
90 days ago
99.87 % uptime
Today
File Attachments (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Viewing Who is On-Call (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Code Teams (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Self-serve Scheduling (Canadian Region) Operational
90 days ago
99.79 % uptime
Today
Administration and Scheduling (Canadian Region) Operational
90 days ago
99.79 % uptime
Today
API & Integrations (Canadian Region) Operational
90 days ago
99.66 % uptime
Today
Virtual Pager (Canadian Region) Operational
90 days ago
99.79 % uptime
Today
United States Region Operational
90 days ago
99.83 % uptime
Today
Login and Single Sign On (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Virtual Pager (U.S. Region) Operational
90 days ago
99.72 % uptime
Today
Messaging (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) Operational
90 days ago
99.79 % uptime
Today
File Attachments (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Viewing Who is On-Call (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Code Teams (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Self-serve Scheduling (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Administration and Scheduling (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
API & Integrations (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Twilio Voice, North America Operational
Marketing Website (Global) Operational
Payment Portal Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store Operational
90 days ago
100.0 % uptime
Today
Apple App Store Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Hypercare Services Responses Time
Fetching
Apr 16, 2026
Web Client real-time web sockets not connecting
Resolved - This incident has been resolved.
Apr 16, 14:33 EDT
Monitoring - We have corrected a configuration error with our Domain Name System (DNS). If users of the Web Client platform are still experiencing a 'Reconnecting' banner, you will need to do a hard refresh of your browser (press Ctrl + Shift + R on your keyboard) to clear the cache.

Note, depending on device and network configurations, DNS updates may take up to 24 hours to be implemented.
Apr 15, 19:01 EDT
Identified - An issue has been identified with Hypercare's Web Client platform where incoming messages are not appearing in real-time until a refresh of the page. Outgoing messages are sending to recipients and sending messages is not impacted.
Apr 15, 18:42 EDT
Apr 15, 2026
Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
[US only] Interruptions to services
Resolved - This incident has been resolved.
Apr 10, 16:33 EDT
Monitoring - A fix has been implemented and services are operational. We're continuing to monitor Hypercare services.
Apr 10, 11:04 EDT
Investigating - There is currently an unplanned downtime to all Hypercare service in the US region. We are currently investigating the issue.
Apr 10, 10:41 EDT
Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

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