All Systems Operational

About This Site

Welcome to Hypercare Status Page. It will have the up to date information on the status of our infrastructure and app.

Uptime over the past 90 days. View historical uptime.
Messages Operational
90 days ago
99.99 % uptime
Today
Text Messaging ? Operational
90 days ago
100.0 % uptime
Today
Sending Images ? Operational
90 days ago
100.0 % uptime
Today
Delivery Receipts Operational
90 days ago
99.98 % uptime
Today
Locating/Virtual Switchboard ? Operational
90 days ago
100.0 % uptime
Today
Administration Controls (Admin Panel) ? Operational
90 days ago
100.0 % uptime
Today
Web Messaging Portal ? Operational
90 days ago
99.98 % uptime
Today
Marketing Website ? Operational
Notifications Operational
SMS Notifications ? Operational
Push Notifications and Real Time Events ? Operational
Authentication Operational
90 days ago
100.0 % uptime
Today
Login/Signup ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Hypercare Services Responses Time
Fetching
Past Incidents
Oct 18, 2019
The new version is logging users out
Resolved - Apple has approved v14.0.0 and we have released it on the app store. This will resolve any potential issues of being logged out. We apologize again for the issue.
Oct 18, 14:33 EDT
Monitoring - The new version of the app released on the iOS app store (v13.1.0) occasionally forced the user to log out. We have temporarily pushed out a fix from the backend to ensure users are not logged out, and we apologize for the inconvenience. The new iOS app with the permanent fix is already pushed out to the app store and is currently under review by Apple. If you forgot your username, please reach your IT administrator or hypercare support (support@hypercare.com).

This is currently not a problem on the Android app and only affects iOS users.
Oct 18, 12:11 EDT
Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

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