Resolved -
This issue has now been resolved. This is due to the server restarting, which is now resolved. We are investigating why this occurred to ensure there is not a deeper issue.
Dec 4, 14:50 EST
Investigating -
Our team has noticed elevated errors and a disconnection banner. We are investigating this issue. We have not gotten any support calls on this.
Dec 4, 14:49 EST
Resolved -
The incident has been resolved. The virtual pagers tied to on-call schedule roles are now fully operational.
Dec 1, 12:17 EST
Identified -
The issue has been identified and a fix is being implemented. Virtual pagers for individual users are not impacted by this issue.
Dec 1, 12:15 EST
Investigating -
We are currently investigating reports of Hypercare virtual pagers that are tied to on-call scheduled roles are not functioning as expected. This is impacting both Canadian and US Region customers. Our Engineering team is actively investigating the issue. The next update is expected in 30 minutes.
Dec 1, 12:11 EST