All Systems Operational

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Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com/hc/en-us or send an email to support@hypercare.com

Uptime over the past 90 days. View historical uptime.
Canadian Region Operational
90 days ago
99.85 % uptime
Today
Login and Single Sign On (Canadian Region) Operational
90 days ago
99.9 % uptime
Today
Messaging (Canadian Region) Operational
90 days ago
99.9 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) Operational
90 days ago
99.89 % uptime
Today
File Attachments (Canadian Region) Operational
90 days ago
99.9 % uptime
Today
Viewing Who is On-Call (Canadian Region) Operational
90 days ago
99.9 % uptime
Today
Code Teams (Canadian Region) Operational
90 days ago
99.9 % uptime
Today
Self-serve Scheduling (Canadian Region) Operational
90 days ago
99.81 % uptime
Today
Administration and Scheduling (Canadian Region) Operational
90 days ago
99.81 % uptime
Today
API & Integrations (Canadian Region) Operational
90 days ago
99.69 % uptime
Today
Virtual Pager (Canadian Region) Operational
90 days ago
99.81 % uptime
Today
United States Region Operational
90 days ago
99.85 % uptime
Today
Login and Single Sign On (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
Virtual Pager (U.S. Region) Operational
90 days ago
99.74 % uptime
Today
Messaging (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) Operational
90 days ago
99.81 % uptime
Today
File Attachments (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
Viewing Who is On-Call (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
Code Teams (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
Self-serve Scheduling (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
Administration and Scheduling (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
API & Integrations (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
Twilio Voice, North America Operational
Marketing Website (Global) Operational
Payment Portal Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store Operational
90 days ago
100.0 % uptime
Today
Apple App Store Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Hypercare Services Responses Time
Fetching
Mar 31, 2026

No incidents reported today.

Mar 30, 2026
[Canada and US] Directory Synchronization Feature Temporarily Disabled
Resolved - Directory Synchronization has been enabled.

Following the deployment of a fix on March 26, we have completed the following recovery steps:
- Full Synchronization: All Active Directory records were resynced between March 26-28 to ensure data accuracy.
- Real-time Updates: Webhooks are now active and capturing directory changes (adds, moves, and changes) as they occur.
- Final Phase: We are currently finalizing the enablement for a small subset of organizations with specific shared-account configurations.

Organization administrators have been sent a detailed briefing regarding their specific sync status. If you have immediate questions, please contact support@hypercare.com.
Mar 30, 16:26 EDT
Identified - We have temporarily disabled the Directory Synchronization feature (automatic user provisioning and deprovisioning) in both Canada and US regions, as it has been identified that configuration adjustments are needed to ensure the feature operates in full capacity within our new cloud environment. A fix is underway and a full sync will be ran against applicable organizations when the feature is re-enabled.

For users that need to be on an on-call schedule prior to the fix being released, organization administrators are advised to create accounts manually for users via the Admin Portal (admin.hypercare.com). Alternatively, you may contact Hypercare Support (support@hypercare.com or 1(877) 379-3533) for advice on next steps.

Users can continue to log into their organizations with Single Sign-On (SSO), if enabled. SSO is not impacted by this incident.
Mar 3, 01:34 EST
[CA only] Interruption to all Hypercare services
Resolved - This incident has been resolved.
Mar 30, 14:30 EDT
Update - Services are back to operational. We will share a post-mortem shortly.
Mar 29, 21:11 EDT
Update - We are noticing an inconsistent delivery for real time messages. Push notifications are not impacted. We're restarting the services.
Mar 29, 20:37 EDT
Update - All services are operational. We're monitoring the issue.
Mar 29, 20:24 EDT
Update - We observed increased connections to our database which is causing issues. Users might experience intermittent errors or a longer loading time when using the application. We're monitoring the issue.
Mar 29, 18:36 EDT
Update - The schedule tab on web client and admin portal is not loading. Our team is investigating.
Mar 29, 18:25 EDT
Monitoring - All services are operational. We have identified the issue and we're closely monitoring.
Mar 29, 18:01 EDT
Investigating - We are currently experiencing downtime to all Hypercare services. The team is investigating the issue.
Mar 29, 17:44 EDT
Mar 29, 2026
Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

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