All Systems Operational

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Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com/hc/en-us or send an email to support@hypercare.com

Uptime over the past 90 days. View historical uptime.
Canadian Region ? Operational
90 days ago
99.99 % uptime
Today
Login and Single Sign On (Canadian Region) ? Operational
90 days ago
99.93 % uptime
Today
Messaging (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Page (Canadian Region) Operational
90 days ago
99.97 % uptime
Today
United States Region ? Operational
90 days ago
99.95 % uptime
Today
Login and Single Sign On (U.S. Region) ? Operational
90 days ago
99.98 % uptime
Today
Virtual Pager (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) ? Operational
90 days ago
99.56 % uptime
Today
File Attachments (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
European Region ? Operational
90 days ago
100.0 % uptime
Today
Login and Single Sign On (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (European Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Marketing Website (Global) ? Operational
Payment Portal ? Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store ? Operational
90 days ago
100.0 % uptime
Today
Apple App Store ? Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Twilio Voice, Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Hypercare Services Responses Time
Fetching
Nov 17, 2025

No incidents reported today.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
[US Region only] Inconsistent Push Notification
Resolved - This incident has been resolved.
Nov 13, 14:29 EST
Monitoring - A fix has been implemented and we're currently monitoring.
Nov 13, 13:28 EST
Investigating - We have received reports on inconsistent push notification delivery in the US region. It might result in users receiving back up SMS. We're currently investigating this issue.
Nov 13, 13:16 EST
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Ongoing service interruptions from scheduled maintenance period
Resolved - All critical Hypercare services have returned to normal operations.

If users are experiencing any technical issues, call 1(877) 379-3533 for immediate assistance or email support@hypercare.com for non-urgent inquiries.
Nov 6, 14:40 EST
Update - The following issues have been resolved:
- (CA and US) Directory Synchronization has been turned back on
- (CA and US) Shell accounts are now viewable on the On-Call page on iOS

The following functionalities continue to remain impacted and the team is actively working on restoring full services:
- (CA and US) Some users have reported not receiving push notifications to their iOS or Android app since the migration. For users experiencing this, ensure the mobile app is updated to the latest version, log out and remove all accounts from the device, close the app, and then log in again. If immediate assistance is needed, users are advised to call 1(877) 379-3533. This issue has not been widely reported, so we continue to monitor reported cases. If users are receiving push notifications, no further action is required.
Nov 3, 20:43 EST
Update - The following issues have been resolved:
- (CA and US) Nov 1 on-call shifts displayed an error when viewing the on-call schedule on Android.
- (CA and US) Android app version 15.1.7 was released to resolve a notification bug impacting some US Region users.

The following functionalities continue to remain impacted and the team is actively working on restoring full services:
- (CA and US) Directory Synchronization is paused
- (CA and US) Some users have reported not receiving push notifications to their iOS or Android app since the migration. For users experiencing this, ensure the mobile app is updated to the latest version (iOS app 18.4.2 and Android app 15.1.7), log out and remove all accounts from the device, close the app, and then log in again. If immediate assistance is needed, users can call 1(877) 379-3533. This issue has not been widely reported, so we continue to monitor reported cases. If users are receiving push notifications, no further action is required.
Oct 31, 22:53 EDT
Update - The following issue has been resolved:
- (CA only) Chat list loading issues
- (CA only) Schedule access issues for administrators
- (CA only) Equity report downloads
- (CA only) Schedule download
- (CA only) Backup SMS delivery
- UPDATED (CA only) External schedule integration

The following functionalities are currently impacted, and the team is actively working on:
- (CA and US) Directory Synchronization is paused
- NEW (CA and US) Some users may not receive push notifications since the migration.
Recommended action: Users should remove and log out of all accounts from the device, then log in again.
Oct 31, 12:39 EDT
Update - The following issue has been resolved:
- (CA only) Some users are unable to load or view their chat list
- (CA only) Some administrators are unable to access schedules
- (CA only) Equity report downloads
- UPDATED (CA only) Schedule download is temporarily unavailable
- UPDATED (CA only) Backup SMS delivery is currently unavailable

The following functionalities are currently impacted, and the team is actively working on:
- (CA only) External schedule integration is paused
- (CA and US) Directory Synchronization is paused
Oct 30, 14:00 EDT
Update - The following issue has been resolved:
- (CA only) Some users are unable to load or view their chat list
- NEW (CA only) Some administrators are unable to access schedules
- NEW (CA only) Equity report downloads

The following functionalities are currently impacted, and the team is actively working on:
- (CA only) Schedule download is temporarily unavailable
- (CA only) External schedule integration is paused
- (CA only) Backup SMS delivery is currently unavailable
- (CA and US) Directory Synchronization is paused

We will provide an update as soon as these services are restored. Thank you for your patience and understanding.
Oct 30, 12:26 EDT
Update - The following issue has been resolved:
- (CA only) Some users are unable to load or view their chat list

The following functionalities are currently impacted, and the team is actively working on:
- (CA only) Some administrators are unable to access schedules
- (CA only) Schedule and equity report downloads are temporarily unavailable
- (CA only) External schedule integration is paused
- (CA only) Backup SMS delivery is currently unavailable
- (CA and US) Directory Synchronization is paused

We will provide an update as soon as these services are restored. Thank you for your patience and understanding.
Oct 30, 11:47 EDT
Identified - We are aware of several issues following the recent deployment and our team is actively working to restore full service availability. The following functionalities are currently impacted:
- (CA only) Some users are unable to load or view their chat list
- (CA only) Some administrators are unable to access schedules
- (CA only) Schedule and equity report downloads are temporarily unavailable
- (CA only) External schedule integration is paused
- (CA only) Backup SMS delivery is currently unavailable
- (CA and US) Directory Synchronization is paused

We will provide an update as soon as these services are restored. Thank you for your patience and understanding.
Oct 30, 00:24 EDT
Update - We are receiving support that some of the users are not able to view the list of chats from their account. We are currently investigating the cause of this issue and our engineering team is currently identifying a resolution.
Oct 29, 15:33 EDT
Update - Virtual Paging has returned to operations.
Oct 29, 06:45 EDT
Monitoring - Escalations phone calls for code team activations has returned to operations.
Oct 29, 06:25 EDT
Investigating - Escalations phone calls for code team activations is currently experiencing an issue. The team is investigating the root cause.
Oct 29, 06:22 EDT
Update - Virtual paging services continue to be redirected to designated alternate numbers and we are working on resuming regular service.
Oct 29, 06:14 EDT
Monitoring - All Hypercare services have resumed on all platforms.

Users who are part of two or more Hypercare organizations are advised to verify they have remained logged in to all their desired Hypercare organizations, as these users may have been logged out during the maintenance period.

Our team will continue to monitor services returning to operations.
Oct 29, 06:13 EDT
Identified - As part of Hypercare’s recent upgrade to user account structures, the scheduled maintenance downtime has been extended beyond 05:00 EDT.

All Hypercare services continue to be temporarily unavailable on our mobile applications (iOS and Android). These include, but are not limited to messaging, scheduling, on-call locating, and code activations.

Our Web platforms (app.hypercare.com and admin.hypercare.com) are fully operational.

We apologize for the inconvenience and are working on restoring all services.
Oct 29, 05:00 EDT
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025
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