All Systems Operational

About This Site

Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com/hc/en-us or send an email to support@hypercare.com

Canadian Region ? Operational
90 days ago
99.99 % uptime
Today
Login and Single Sign On (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) ? Operational
90 days ago
99.99 % uptime
Today
File Attachments (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Page (Canadian Region) Operational
90 days ago
100.0 % uptime
Today
United States Region ? Operational
90 days ago
100.0 % uptime
Today
Login and Single Sign On (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
European Region ? Operational
90 days ago
100.0 % uptime
Today
Login and Single Sign On (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (European Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Marketing Website (Global) ? Operational
Payment Portal ? Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store ? Operational
90 days ago
100.0 % uptime
Today
Apple App Store ? Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Twilio Voice, Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

[US Region] Scheduled Maintenance Notice - June 14, 2025 (00:01 – 04:00 AM ET) Jun 14, 2025 00:00-04:00 EDT

As part of Hypercare’s upcoming upgrade to user account structure, scheduled maintenance will take place during the early morning hours of Saturday, June 14 (US Region) and Sunday, June 15 (Canada Region). During this time, all Hypercare services will be temporarily unavailable, including (but not limited to) messaging, scheduling, on-call locating, and code activations across all platforms (iOS, Android, Web).

Scheduled Downtime Periods:

United States Region
From: 00:01 AM (ET) on Saturday, June 14, 2025
To: 04:00 AM (ET) on Saturday, June 14, 2025

Please ensure your teams are prepared with:
- Alternate communication plans
- Circulated access to the Hypercare On-Call Dashboard, or offline access to critical on-call schedules
- Contact directories for key personnel

More information about the platform upgrade and required actions has been shared in the following official announcements:
- Initial Admin Notification - Key Account & Authentication Changes: https://ortto.app/-/a/hypercare/aA-2qwcX8DahPaK2FFiv14849lBsJniYSj1VDA
- Follow-Up - Announcement of Scheduled Maintenance Period: https://ortto.app/-/a/hypercare/aCONmquLd3Ktc9c3U23Zc9DPbGQKNJ-U_jhTpw

A temporary Hypercare on-call dashboard will be available during the downtime period. If you wish to opt out, please indicate this in the acknowledgment form shared with your organization.

We appreciate your understanding and cooperation as we complete these improvements. If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at sta-support@hypercare.com.

Thank you,
Hypercare Team

Posted on May 15, 2025 - 15:19 EDT

[Canada Region] Scheduled Maintenance Notice - June 15, 2025 (00:01 – 04:00 ET) Jun 15, 2025 00:00-04:00 EDT

As part of Hypercare’s upcoming upgrade to user account structure, scheduled maintenance will take place during the early morning hours of Saturday, June 14 (US Region) and Sunday, June 15 (Canada Region). During this time, all Hypercare services will be temporarily unavailable, including (but not limited to) messaging, scheduling, on-call locating, and code activations across all platforms (iOS, Android, Web).

Scheduled Downtime Periods:

Canada Region
From: 00:01 AM (ET) on Sunday, June 15, 2025
To: 04:00 AM (ET) on Sunday, June 15, 2025

Please ensure your teams are prepared with:
- Alternate communication plans
- Circulated access to the Hypercare On-Call Dashboard, or offline access to critical on-call schedules
- Contact directories for key personnel

More information about the platform upgrade and required actions has been shared in the following official announcements:
- Initial Admin Notification - Key Account & Authentication Changes: https://ortto.app/-/a/hypercare/aA-2qwcX8DahPaK2FFiv14849lBsJniYSj1VDA
- Follow-Up - Announcement of Scheduled Maintenance Period: https://ortto.app/-/a/hypercare/aCONmquLd3Ktc9c3U23Zc9DPbGQKNJ-U_jhTpw

A temporary Hypercare on-call dashboard will be available during the downtime period. If you wish to opt out, please indicate this in the acknowledgment form shared with your organization.

We appreciate your understanding and cooperation as we complete these improvements. If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at sta-support@hypercare.com.

Thank you,
Hypercare Team

Posted on May 15, 2025 - 15:20 EDT
Hypercare Services Responses Time
Fetching
May 19, 2025

No incidents reported today.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.