Experiencing Issues with Twilio Voice, Europe

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Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com/hc/en-us or send an email to support@hypercare.com

Canadian Region ? Operational
90 days ago
99.99 % uptime
Today
Login and Single Sign On (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (Canadian Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Page (Canadian Region) Operational
90 days ago
99.97 % uptime
Today
United States Region ? Operational
90 days ago
99.99 % uptime
Today
Login and Single Sign On (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (U.S. Region) ? Operational
90 days ago
99.97 % uptime
Today
Messaging (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (U.S. Region) ? Operational
90 days ago
100.0 % uptime
Today
European Region ? Operational
90 days ago
100.0 % uptime
Today
Login and Single Sign On (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Messaging (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (European Region) ? Operational
90 days ago
100.0 % uptime
Today
File Attachments (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Code Teams (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (European Region) ? Operational
90 days ago
100.0 % uptime
Today
API & Integrations (European Region) ? Operational
90 days ago
100.0 % uptime
Today
Marketing Website (Global) ? Operational
Payment Portal ? Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store ? Operational
90 days ago
100.0 % uptime
Today
Apple App Store ? Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Twilio Voice, Europe Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Hypercare Services Responses Time
Fetching
Jul 1, 2025

No incidents reported today.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025
Resolved - This incident has been resolved.
Jun 24, 22:15 EDT
Monitoring - A fix has been implemented to our iOS app. Please ensure Users on an iPhone update their app to version 18.3.31, which is now available in the App Store.
Jun 24, 13:38 EDT
Identified - We have received reports of users being routinely logged out of their Hypercare app on iOS devices, impacting their ability to receive app push notifications. Reports have been received from users in both CA and US region.

Our Engineering team has identified the potential root cause for this unexpected behaviour and a fix is underway. Users are being encouraged to turn on Safeguard Notifications in Hypercare should they wish to receive a back-up notifications. https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ

Users accessing Hypercare on Android devices are not impacted by this issue.

Jun 23, 20:18 EDT
Jun 23, 2025
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.