Resolved -
This incident has been resolved.
Mar 5, 13:57 EST
Update -
Hypercare message notifications experienced delays in delivery between 11:56 am to 12:13 pm EST. Users may have experienced a notification delay of up to 15 minutes during this time period. The team has confirmed normal operations have resumed. We are continuing to monitor the notification service.
Mar 5, 12:27 EST
Monitoring -
Normal operations of message notifications have resumed. The team is actively investigating the root cause.
Mar 5, 12:20 EST
Investigating -
We are currently investigating reports of Hypercare message notifications experiencing delays in delivery. Our team is actively investigating the issue. This is only affecting users in Canada.
Mar 5, 12:14 EST