All Systems Operational

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Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com or send an email to support@hypercare.com

Uptime over the past 90 days. View historical uptime.
Canadian Region
Operational
90 days ago
99.95 % uptime
Today
Login and Single Sign On (Canadian Region)
Operational
90 days ago
100.0 % uptime
Today
Messaging (Canadian Region)
Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region)
Operational
90 days ago
99.89 % uptime
Today
File Attachments (Canadian Region)
Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (Canadian Region)
Operational
90 days ago
100.0 % uptime
Today
Code Teams (Canadian Region)
Operational
90 days ago
99.92 % uptime
Today
Self-serve Scheduling (Canadian Region)
Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (Canadian Region)
Operational
90 days ago
99.97 % uptime
Today
API & Integrations (Canadian Region)
Operational
90 days ago
99.77 % uptime
Today
United States Region
Operational
90 days ago
99.96 % uptime
Today
Login and Single Sign On (U.S. Region)
Operational
90 days ago
99.97 % uptime
Today
Virtual Pager (U.S. Region)
Operational
90 days ago
100.0 % uptime
Today
Messaging (U.S. Region)
Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region)
Operational
90 days ago
99.89 % uptime
Today
File Attachments (U.S. Region)
Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (U.S. Region)
Operational
90 days ago
100.0 % uptime
Today
Code Teams (U.S. Region)
Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (U.S. Region)
Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (U.S. Region)
Operational
90 days ago
99.97 % uptime
Today
API & Integrations (U.S. Region)
Operational
90 days ago
99.77 % uptime
Today
European Region
Operational
90 days ago
99.97 % uptime
Today
Login and Single Sign On (European Region)
Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (European Region)
Operational
90 days ago
100.0 % uptime
Today
Messaging (European Region)
Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (European Region)
Operational
90 days ago
100.0 % uptime
Today
File Attachments (European Region)
Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (European Region)
Operational
90 days ago
100.0 % uptime
Today
Code Teams (European Region)
Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (European Region)
Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (European Region)
Operational
90 days ago
99.97 % uptime
Today
API & Integrations (European Region)
Operational
90 days ago
99.77 % uptime
Today
Marketing Website (Global)
Operational
Payment Portal
Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store
Operational
90 days ago
100.0 % uptime
Today
Apple App Store
Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Twilio Voice, Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Hypercare Services Responses Time
Fetching
Past Incidents
Oct 2, 2023
[Global] Inability to export the schedules into Excel Format
Resolved - This issue is now fully resolved. Administrators can download and export the entire schedule. We apologize for this issue happening in the first place.
Oct 2, 12:51 EDT
Identified - The issue has now been identified and a fix is currently underway.
Oct 2, 11:02 EDT
Investigating - Currently, Hypercare schedules cannot be exported into Excel format and it currently shows up blank. This has been reported recently by several users.

This is affecting two main features of Hypercare:
1. Exporting schedules from administrator portal into Excel format
2. Getting email notifications on schedule updates and changes as it attaches an Excel sheet

This issue is now escalated to engineering and identified to be a high priority item. We will continue to update everyone on a routine 30 minute basis.
Oct 2, 10:27 EDT
[Global] Elevated errors on removing users from admin portal
Resolved - This issue is now resolved. Administrators should be able to remove users. Upon investigation, we realized that this has to do with a recent feature where we automatically remove corporate emails when the user is removed. Unfortunately this introduced a bug where users with corporate emails could not get removed.
Oct 2, 12:07 EDT
Investigating - We have received a report that an admin could not remove users from the admin portal. We have been able to reproduce the issue, however this is only affecting a limited amount of users that cannot be removed. Our product team is currently investigating the root cause. In the meantime, a workaround identified by our support team involves removing the users' email address which allows the admin to remove the users from the organization.
Oct 2, 09:20 EDT
[Global] Issues with syncing personal schedules to external calendars (Google, Outlook, Apple)
Resolved - There has been no further issues and users who has reported inability to sync their schedules to their preferred calendar of choice has confirmed it is working.
Oct 2, 08:45 EDT
Monitoring - We have resolved the issue as of 13:16 by enabling the feature after resolving the performance issues. If you notice your calendar is not syncing up, you may need to do a one time removal of the calendar and re-import using the iCal link. We are still monitoring this feature to ensure there are no further issues.
Oct 1, 14:58 EDT
Identified - We are some reports with syncing to personal calendars (Google, Outlook, Apple) from Hypercare Personal Calendars ical sync link. We have identified the issue and we are hoping to resolve the issue. We will continue to update this status page as the situation changes. During this time, personal schedules on Hypercare will not be able to be synced to calendar of choice externally to Hypercare.
Sep 30, 22:54 EDT
Oct 1, 2023
Sep 30, 2023
Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023
Issue code team activations feature (Canada Region only)
Resolved - This incident has been resolved and code team activations are now fully operational. We apologize for the interruption this incident caused and our team will be reaching out with more communications on a debrief of the incident.
Sep 27, 17:54 EDT
Update - We are continuing to monitor for any further issues.
Sep 27, 17:24 EDT
Monitoring - A fix has been implemented and our team will continue monitoring that code team activations are fully operational.
Sep 27, 17:23 EDT
Identified - The issue has been identified and the Engineering team is working on a fix. An outage remains on Code Team Activations.
Sep 27, 16:33 EDT
Investigating - We are currently investigating reports of code team activations currently not being functional. Our Engineering Team is actively investigating the issue. This issue is only impacting users in Canada. All other functionality in the on-call schedules remain operational.
Sep 27, 15:48 EDT
Sep 26, 2023
Issue with application loading and messages sent delay intermittently
Resolved - The Engineering Team continued monitoring the performance of Hypercare today and it has returned back to being operational after identifying the causes of the intermittent delays.

We will be temporarily disabling notifications of on-call schedule changes and the conflicting & warning shifts feature when building on-call schedules in the Admin Portal until further notice. The return of these features will be communicated to Admin Users once available. Thank you for your patience during this incident and we apologize for any inconveniences caused.
Sep 26, 22:43 EDT
Update - After the fix that was deployed yesterday, the performance and functionality of Hypercare has returned to being operational. Some features still remain temporarily unavailable. We will be temporarily disabling notifications of on-call schedule changes and the conflicting & warning shifts feature when building on-call schedules in the Admin Portal. The team will continue monitoring the performance and functionality of Hypercare with these temporary change. We sincerely apologize for the inconvenience.
Sep 26, 09:38 EDT
Monitoring - The Engineering Team has identified the causes of the intermittent delays and interruptions to accessing the Hypercare Client and Admin platforms. We will be temporarily disabling the conflicting & warning shifts feature when building on-call schedules in the Admin Portal. The team will continue monitoring the performance and functionality of Hypercare with this temporary change. We sincerely apologize for the inconvenience.
Sep 25, 22:28 EDT
Identified - A possible cause of the intermittent delays on accessing Hypercare has been identified and our Engineering Team is working on a resolution. The team will continue to monitor the platform. We apologize for the inconvenience this has caused.
Sep 25, 16:16 EDT
Update - The Engineering Team is continuing to investigate this issue and the root cause is being identified. The next update is expected in the next hour and we apologize for the inconvenience.
Sep 25, 12:29 EDT
Update - The Engineering Team is continuing to investigate this issue and the root cause is being identified. The next update is expected in 30 minutes and we apologize for the inconvenience.
Sep 25, 10:51 EDT
Update - The Engineering Team is continuing to investigate this issue and the root cause is being identified. The next update is expected in 30 minutes and we apologize for the inconvenience.
Sep 25, 09:50 EDT
Investigating - We are receiving reports that Hypercare is not loading and/or messages sent are being delayed. Interruptions are intermittent and our team is currently investigating. The next update is expected in 30 minutes.
Sep 25, 08:55 EDT
Sep 25, 2023
Sep 24, 2023
On-call paging issue
Resolved - The fix deployed is functioning as expected and the issue has been resolved.
Sep 24, 23:34 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 19:26 EDT
Investigating - We are currently investigating an issue related to on-call paging not being operational for users located outside of Eastern Daylight Time (EDT). Our team is investigating and we will be providing an update every 30 minutes.
Sep 24, 19:09 EDT
Login Issue in US Region
Resolved - A fix has been implemented and we are monitoring the results.
Sep 24, 18:53 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 24, 18:32 EDT
Investigating - We have received reports that users are currently experiencing issues logging in affecting our US region. Our team is investigating and we will be providing an update every 15 minutes.
Sep 24, 18:15 EDT
[US and Canada Regions] Hypercare On-Call Scheduling Maintenance Notice – Sep. 23, 2023
Completed - The scheduled maintenance has been completed.
Sep 24, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 23:00 EDT
Scheduled - To all Hypercare Admin users,

We would like to inform you that a scheduled maintenance is planned for September 23, 2023, which will affect the ability to update on-call schedules on the Administrative platform and intermittent downtime may occur when viewing on-call schedules by Users. This scheduled maintenance will allow for optimizations on Hypercare’s on-call scheduling platform and ensure continued reliability and performance. Messaging will not be impacted and will remain operational.

Following this scheduled maintenance, all Users who access on-call schedules on mobile devices (iOS and Android) will be required to update their Hypercare mobile app to the latest version (new iOS version will be 17.0.0 and new Android version will be 12.0.0). All Users will be required to update their mobile app to the latest version on September 24, 2023 to continue accessing on-call schedules on mobile devices accurately.

Scheduled Maintenance and Update Details

Scheduled Maintenance Period:
From: 11:00 PM (EDT) on September 23, 2023
To: 02:00 AM (EDT) on September 24, 2023

Impacted Services during Scheduled Maintenance Period
Admin Users are advised not to make any changes to on-call schedules during the Scheduled Maintenance Period, as these updates will not be reflected in the on-call schedule after the maintenance is completed. Intermittent downtime may occur when viewing on-call schedules by Users.

Action Required from all Users
After September 24, 2023, all Users will be required to update their Hypercare mobile app to the latest version in order to accurately access on-call schedules. The new iOS version will be 17.0.0 and the new Android version will be 12.0.0.

We apologize for any inconvenience this may cause and assure you that our team is working diligently to minimize the impact and complete the maintenance as quickly as possible.

If you have any questions or concerns regarding this maintenance, please do not hesitate to contact our support team at support@hypercare.com or by phone at 1-877-379-3533.

Thank you for your continued support and use of the Hypercare Secure Messaging and Scheduling platform.

Best regards,

Hypercare Support Team
Sep 11, 23:41 EDT
Sep 23, 2023
Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

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