[Canada and US] Directory Synchronization Feature Temporarily Disabled
Identified - We have temporarily disabled the Directory Synchronization feature (automatic user provisioning and deprovisioning) in both Canada and US regions, as it has been identified that configuration adjustments are needed to ensure the feature operates in full capacity within our new cloud environment. A fix is underway and a full sync will be ran against applicable organizations when the feature is re-enabled.

For users that need to be on an on-call schedule prior to the fix being released, organization administrators are advised to create accounts manually for users via the Admin Portal (admin.hypercare.com). Alternatively, you may contact Hypercare Support (support@hypercare.com or 1(877) 379-3533) for advice on next steps.

Users can continue to log into their organizations with Single Sign-On (SSO), if enabled. SSO is not impacted by this incident.
Mar 03, 2026 - 01:34 EST

About This Site

Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com/hc/en-us or send an email to support@hypercare.com

Uptime over the past 90 days. View historical uptime.
Canadian Region Operational
90 days ago
99.88 % uptime
Today
Login and Single Sign On (Canadian Region) Operational
90 days ago
99.91 % uptime
Today
Messaging (Canadian Region) Operational
90 days ago
99.91 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) Operational
90 days ago
99.9 % uptime
Today
File Attachments (Canadian Region) Operational
90 days ago
99.91 % uptime
Today
Viewing Who is On-Call (Canadian Region) Operational
90 days ago
99.91 % uptime
Today
Code Teams (Canadian Region) Operational
90 days ago
99.91 % uptime
Today
Self-serve Scheduling (Canadian Region) Operational
90 days ago
99.91 % uptime
Today
Administration and Scheduling (Canadian Region) Operational
90 days ago
99.91 % uptime
Today
API & Integrations (Canadian Region) Operational
90 days ago
99.7 % uptime
Today
Virtual Pager (Canadian Region) Operational
90 days ago
99.83 % uptime
Today
United States Region Operational
90 days ago
99.85 % uptime
Today
Login and Single Sign On (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
Virtual Pager (U.S. Region) Operational
90 days ago
99.74 % uptime
Today
Messaging (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) Operational
90 days ago
99.81 % uptime
Today
File Attachments (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
Viewing Who is On-Call (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
Code Teams (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
Self-serve Scheduling (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
Administration and Scheduling (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
API & Integrations (U.S. Region) Operational
90 days ago
99.87 % uptime
Today
Twilio Voice, North America Operational
Marketing Website (Global) Operational
Payment Portal Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store Operational
90 days ago
100.0 % uptime
Today
Apple App Store Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Hypercare Services Responses Time
Fetching
Mar 16, 2026

No incidents reported today.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026
[US Only] Push Notification Delivery Issue
Resolved - Our engineering team has restored the service. Post mortem will be posted once it is available.
Mar 8, 20:14 EDT
Investigating - We are currently investigating an alert that the push notification service is experiencing errors. Our engineering team is attempting to restore the service.
Mar 8, 20:07 EDT
[US only] Push notifications are not being delivered on Hypercare
Resolved - This incident is fully resolved. Our team will continue to monitor to ensure this incident does not occur again.
Mar 8, 10:29 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 09:46 EDT
Update - We are continuing to investigate this issue.
Mar 8, 09:25 EDT
Investigating - We are currently investigating an issue affecting users' ability to receive push notifications on the U.S. server.
We are actively working to identify the cause, and are exploring multiple paths to resolution. We apologize for any inconvenience this is causing for users.
Mar 8, 09:22 EDT
[US only] Authentication failing on Hypercare
Resolved - This incident has been resolved.
Mar 8, 09:22 EDT
Monitoring - All core services are now operational. The team is monitoring to ensure continue stability.
Mar 6, 23:09 EST
Update - Partial recovery of core services have returned (Messaging, Login, On-Call Scheduling). Real-time notifications remain non-operational.
Mar 6, 22:07 EST
Investigating - We have confirmed reports that authentication is not working on U.S. which will affect all users using Hypercare in the U.S. region. We are currently investigating the cause and hope to restore the service as soon as possible.
Mar 6, 20:52 EST
Mar 7, 2026

No incidents reported.

Mar 6, 2026
[US only] Interruption to all Hypercare services
Resolved - This incident has been resolved.
Mar 6, 23:07 EST
Update - This incident has been resolved. We apologize for the interruption to services and will share a post mortem shortly.
Mar 6, 17:04 EST
Monitoring - Core services resumed. We are continuing to monitor the incident.
Mar 6, 12:48 EST
Investigating - We are currently investigating reports of an unplanned interruption to all core services in the US region.
Mar 6, 12:10 EST
[US only] Interruption to all Hypercare services
Resolved - This incident has been resolved. We apologize for the interruption to services and will share a post mortem shortly.
Mar 6, 10:51 EST
Monitoring - A fix has been implemented and services have resumed. We are continuing to monitor the incident.
Mar 6, 10:29 EST
Investigating - We are currently investigating reports of an unplanned interruption to all core services in the US region.
Mar 6, 09:45 EST
Mar 5, 2026
[Canada only] Unplanned interruption to services
Resolved - Core services have resumed and remained stable for the past 24 hours. The team is continuing to monitor push notification and web socket events for real-time syncing. The team has continued to disable the automated status reset feature to maintain a stable environment. The automated status reset feature has been running intermittently in a controlled environment to ensure users status’ are reset appropriately.
Mar 5, 23:30 EST
Monitoring - A fix has been implemented. Real time notification and syncing are operational. We are monitoring the performance.
Mar 4, 16:06 EST
Identified - We are observing intermittent latency in push notifications and real-time syncing of messages on web client. We're monitoring the system performance closely.
Mar 4, 14:14 EST
Monitoring - A fix has been implemented and core services have returned. We are continuing to monitor the incident.
Mar 4, 13:44 EST
Investigating - We are currently investigating an unplanned downtime of all core services for users in Canada.
Mar 4, 12:57 EST
Mar 4, 2026
[Canada only] Intermittent interruption to push notification service
Resolved - This incident has been resolved. A postmortem will be posted shortly.
Mar 4, 04:57 EST
Monitoring - The issue has been identified and a fix has been implemented.
Mar 4, 04:30 EST
Update - We are continuing to investigate an issue with push notifications impacting users in Canada. Users of the Hypercare mobile and web platform are receiving intermittent push notifications. Messages to physical pagers have also been identified as being impacted by this issue.
Mar 4, 04:24 EST
Investigating - We are currently investigating an issue with push notifications impacting users in Canada. Push notifications are being reported as delivering intermittently to users of the Hypercare mobile app and web platform.
Mar 4, 03:57 EST
Mar 3, 2026
Mar 2, 2026
[CA region only] Unplanned interruption to services
Postmortem - Read details
Mar 3, 01:18 EST
Resolved - This incident has been resolved. A post mortem will be shared shortly.
Mar 2, 13:35 EST
Monitoring - A fix has been released and all core services have been restored. We're continuing to monitor the incident.
Mar 2, 12:23 EST
Identified - The issue has been identified and we are working on a fix.
Mar 2, 11:46 EST
Investigating - We are currently investigating an unplanned downtime of all core services.
Mar 2, 11:25 EST
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