Investigating - The Hypercare team became aware of a performance degradation issue impacting multiple phone numbers in the production environment.

Impact: During this time customers may experience complications creating new user accounts, resetting passwords using SMS along with receiving Safeguard notifications. Please note that Hypercare messaging on mobile and web platforms are not impacted as a result of this incident.

We are currently investigating this incident and exploring multiple paths to resolution including the possibility of a workaround that customers can use to mitigate the issue by using email in the ‘forgot password flow’ and Safeguard notifications. Any questions please reach out to your Customer Success team or Support channels.

May 25, 19:47 EDT

About This Site

Welcome to Hypercare Status Page. It will have the up to date information on the status of our infrastructure and app.

Authentication Degraded Performance
90 days ago
100.0 % uptime
Today
Login/Signup ? Degraded Performance
90 days ago
100.0 % uptime
Today
Active Directory Integration ? Operational
90 days ago
100.0 % uptime
Today
Messages Degraded Performance
90 days ago
100.0 % uptime
Today
Text Messaging ? Degraded Performance
90 days ago
100.0 % uptime
Today
Sending Images ? Operational
90 days ago
100.0 % uptime
Today
Delivery Receipts Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
Push Notifications and Real Time Events ? Operational
On-Call Operational
90 days ago
100.0 % uptime
Today
Messaging On-Call Roles ? Operational
90 days ago
100.0 % uptime
Today
Code Team Activations ? Operational
90 days ago
100.0 % uptime
Today
Code Team Escalations ? Operational
90 days ago
100.0 % uptime
Today
Scheduling Operational
90 days ago
100.0 % uptime
Today
Marketplace ? Operational
90 days ago
100.0 % uptime
Today
Swapping Shifts ? Operational
90 days ago
100.0 % uptime
Today
Administration Controls (Admin Panel) ? Operational
90 days ago
100.0 % uptime
Today
Web Messaging Portal ? Operational
90 days ago
100.0 % uptime
Today
Marketing Website ? Operational
Pager Replacement Number ? Operational
90 days ago
100.0 % uptime
Today
Payment Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Hypercare Services Responses Time
Fetching
Past Incidents
May 25, 2022

Unresolved incident: Performance Degradation - SMS notification system.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.