Update - Services are back to operational. We will share a post-mortem shortly.
Mar 29, 2026 - 21:11 EDT
Mar 29, 2026 - 21:11 EDT
Update - We are noticing an inconsistent delivery for real time messages. Push notifications are not impacted. We're restarting the services.
Mar 29, 2026 - 20:37 EDT
Mar 29, 2026 - 20:37 EDT
Update - All services are operational. We're monitoring the issue.
Mar 29, 2026 - 20:24 EDT
Mar 29, 2026 - 20:24 EDT
Update - We observed increased connections to our database which is causing issues. Users might experience intermittent errors or a longer loading time when using the application. We're monitoring the issue.
Mar 29, 2026 - 18:36 EDT
Mar 29, 2026 - 18:36 EDT
Update - The schedule tab on web client and admin portal is not loading. Our team is investigating.
Mar 29, 2026 - 18:25 EDT
Mar 29, 2026 - 18:25 EDT
Monitoring - All services are operational. We have identified the issue and we're closely monitoring.
Mar 29, 2026 - 18:01 EDT
Mar 29, 2026 - 18:01 EDT
Investigating - We are currently experiencing downtime to all Hypercare services. The team is investigating the issue.
Mar 29, 2026 - 17:44 EDT
Mar 29, 2026 - 17:44 EDT
Identified - We have temporarily disabled the Directory Synchronization feature (automatic user provisioning and deprovisioning) in both Canada and US regions, as it has been identified that configuration adjustments are needed to ensure the feature operates in full capacity within our new cloud environment. A fix is underway and a full sync will be ran against applicable organizations when the feature is re-enabled.
For users that need to be on an on-call schedule prior to the fix being released, organization administrators are advised to create accounts manually for users via the Admin Portal (admin.hypercare.com). Alternatively, you may contact Hypercare Support (support@hypercare.com or 1(877) 379-3533) for advice on next steps.
Users can continue to log into their organizations with Single Sign-On (SSO), if enabled. SSO is not impacted by this incident.
Mar 03, 2026 - 01:34 EST
For users that need to be on an on-call schedule prior to the fix being released, organization administrators are advised to create accounts manually for users via the Admin Portal (admin.hypercare.com). Alternatively, you may contact Hypercare Support (support@hypercare.com or 1(877) 379-3533) for advice on next steps.
Users can continue to log into their organizations with Single Sign-On (SSO), if enabled. SSO is not impacted by this incident.
Mar 03, 2026 - 01:34 EST
About This Site
Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com/hc/en-us or send an email to support@hypercare.com
Canadian Region
Operational
Login and Single Sign On (Canadian Region)
Operational
Messaging (Canadian Region)
Operational
Notifications and Real-Time Syncing (Canadian Region)
Operational
File Attachments (Canadian Region)
Operational
Viewing Who is On-Call (Canadian Region)
Operational
Code Teams (Canadian Region)
Operational
Self-serve Scheduling (Canadian Region)
Operational
Administration and Scheduling (Canadian Region)
Operational
API & Integrations (Canadian Region)
Operational
Virtual Pager (Canadian Region)
Operational
United States Region
Operational
Login and Single Sign On (U.S. Region)
Operational
Virtual Pager (U.S. Region)
Operational
Messaging (U.S. Region)
Operational
Notifications and Real-Time Syncing (U.S. Region)
Operational
File Attachments (U.S. Region)
Operational
Viewing Who is On-Call (U.S. Region)
Operational
Code Teams (U.S. Region)
Operational
Self-serve Scheduling (U.S. Region)
Operational
Administration and Scheduling (U.S. Region)
Operational
API & Integrations (U.S. Region)
Operational
Twilio Voice, North America
Operational
Marketing Website (Global)
Operational
Payment Portal
Operational
App Store Availability
Operational
Google Play Store
Operational
Apple App Store
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.