[Canada only] Unplanned interruption to services
Identified - We are observing intermittent latency in push notifications and real-time syncing of messages on web client. We're monitoring the system performance closely.
Mar 04, 2026 - 14:14 EST
Monitoring - A fix has been implemented and core services have returned. We are continuing to monitor the incident.
Mar 04, 2026 - 13:44 EST
Investigating - We are currently investigating an unplanned downtime of all core services for users in Canada.
Mar 04, 2026 - 12:57 EST
[Canada and US] Directory Synchronization Feature Temporarily Disabled
Identified - We have temporarily disabled the Directory Synchronization feature (automatic user provisioning and deprovisioning) in both Canada and US regions, as it has been identified that configuration adjustments are needed to ensure the feature operates in full capacity within our new cloud environment. A fix is underway and a full sync will be ran against applicable organizations when the feature is re-enabled.

For users that need to be on an on-call schedule prior to the fix being released, organization administrators are advised to create accounts manually for users via the Admin Portal (admin.hypercare.com). Alternatively, you may contact Hypercare Support (support@hypercare.com or 1(877) 379-3533) for advice on next steps.

Users can continue to log into their organizations with Single Sign-On (SSO), if enabled. SSO is not impacted by this incident.
Mar 03, 2026 - 01:34 EST

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Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com/hc/en-us or send an email to support@hypercare.com

Uptime over the past 90 days. View historical uptime.
Canadian Region Degraded Performance
90 days ago
99.88 % uptime
Today
Login and Single Sign On (Canadian Region) Operational
90 days ago
99.91 % uptime
Today
Messaging (Canadian Region) Operational
90 days ago
99.91 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) Degraded Performance
90 days ago
99.9 % uptime
Today
File Attachments (Canadian Region) Operational
90 days ago
99.91 % uptime
Today
Viewing Who is On-Call (Canadian Region) Operational
90 days ago
99.91 % uptime
Today
Code Teams (Canadian Region) Operational
90 days ago
99.91 % uptime
Today
Self-serve Scheduling (Canadian Region) Operational
90 days ago
99.91 % uptime
Today
Administration and Scheduling (Canadian Region) Operational
90 days ago
99.91 % uptime
Today
API & Integrations (Canadian Region) Operational
90 days ago
99.7 % uptime
Today
Virtual Pager (Canadian Region) Operational
90 days ago
99.83 % uptime
Today
United States Region Degraded Performance
90 days ago
99.99 % uptime
Today
Login and Single Sign On (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (U.S. Region) Operational
90 days ago
99.91 % uptime
Today
Messaging (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
File Attachments (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
Code Teams (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
API & Integrations (U.S. Region) Degraded Performance
90 days ago
100.0 % uptime
Today
European Region Operational
90 days ago
100.0 % uptime
Today
Login and Single Sign On (European Region) Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (European Region) Operational
90 days ago
100.0 % uptime
Today
Messaging (European Region) Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (European Region) Operational
90 days ago
100.0 % uptime
Today
File Attachments (European Region) Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (European Region) Operational
90 days ago
100.0 % uptime
Today
Code Teams (European Region) Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (European Region) Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (European Region) Operational
90 days ago
100.0 % uptime
Today
API & Integrations (European Region) Operational
90 days ago
100.0 % uptime
Today
Marketing Website (Global) Operational
Payment Portal Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store Operational
90 days ago
100.0 % uptime
Today
Apple App Store Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Twilio Voice, Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Hypercare Services Responses Time
Fetching
Mar 4, 2026
[Canada only] Intermittent interruption to push notification service
Resolved - This incident has been resolved. A postmortem will be posted shortly.
Mar 4, 04:57 EST
Monitoring - The issue has been identified and a fix has been implemented.
Mar 4, 04:30 EST
Update - We are continuing to investigate an issue with push notifications impacting users in Canada. Users of the Hypercare mobile and web platform are receiving intermittent push notifications. Messages to physical pagers have also been identified as being impacted by this issue.
Mar 4, 04:24 EST
Investigating - We are currently investigating an issue with push notifications impacting users in Canada. Push notifications are being reported as delivering intermittently to users of the Hypercare mobile app and web platform.
Mar 4, 03:57 EST
Mar 3, 2026
Mar 2, 2026
[CA region only] Unplanned interruption to services
Postmortem - Read details
Mar 3, 01:18 EST
Resolved - This incident has been resolved. A post mortem will be shared shortly.
Mar 2, 13:35 EST
Monitoring - A fix has been released and all core services have been restored. We're continuing to monitor the incident.
Mar 2, 12:23 EST
Identified - The issue has been identified and we are working on a fix.
Mar 2, 11:46 EST
Investigating - We are currently investigating an unplanned downtime of all core services.
Mar 2, 11:25 EST
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026
[Canada only] Shifts generated from 3rd-party schedule integration partners not appearing in Hypercare
Resolved - This issue has been resolved.
Feb 25, 20:46 EST
Update - We are continuing to work on a fix for this issue.

If there are any changes that need to be made to the current on-call shift(s), schedule/department admins will need to make these updates directly in Hypercare's Admin Portal (admin.hypercare.com) to ensure the correct information appears in Hypercare.
Feb 25, 13:34 EST
Identified - An issue has been identified regarding shifts not populating in Hypercare for departments that leverage a third-party schedule integration partner (MetricAid and Mesh AI), which is impacting users in Canada. If there are any changes that need to be made to the current on-call shift(s), schedule/department admins will need to make these updates directly in Hypercare's Admin Portal (admin.hypercare.com) to ensure the correct information appears in Hypercare.

A fix is being worked on. Next update is expected for 12:00 PM or sooner. After the fix is deployed, schedule information will be re-synced to ensure data is accurate in Hypercare.
Feb 25, 05:14 EST
[US and Canada] Virtual pagers with custom audio handling files are not operating
Resolved - Virtual paging services were restored to normal operations at 13:59 ET
Feb 25, 14:00 EST
Update - Virtual pager users who had custom audio file(s) handling the initial greeting, and if applicable, the voicemail instructions, set up on their virtual pager prior to February 24 should now have their paging services restored.

We are working on a fix impacting the upload of new custom audio files.
Feb 25, 13:59 EST
Identified - An issue has been identified for virtual pager users who have a custom audio files handling the initial greeting, and if applicable, the voicemail instructions. Outside calls to virtual pager numbers who have custom audio files will encounter a muffled sound or no sound when calling the number and will not be able to proceed to leave a callback number. This is impacting all users in Canada and US regions.

The interim solution is to have the audio file be updated to Hypercare's default audio messages, which can be done via the Admin Portal at admin.hypercare.com. Alternatively, designated administrators can call Hypercare Support at 1(877) 379-3533 to have this updated.

We are actively working on a permanent fix.
Feb 25, 11:20 EST
Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

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