[US Region] Scheduled Maintenance Notice - October 28, 2025 (03:01 – 05:00 AM ET)

Scheduled Maintenance Report for Hypercare

Completed

The scheduled maintenance has been completed.

Posted Oct 28, 2025 - 05:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 28, 2025 - 03:00 EDT

Scheduled

As part of Hypercare’s upcoming upgrade to user account structure, scheduled maintenance will take place during the early morning hours of Tuesday, October 28 (US Region) and Wednesday, October 29 (Canada Region). During this time, all Hypercare services will be temporarily unavailable, including (but not limited to) messaging, scheduling, on-call locating, and code activations across all platforms (iOS, Android, Web).

Scheduled Downtime Periods:

United States Region
From: 03:01 AM (ET) on Tuesday, October 28, 2025
To: 05:00 AM (ET) on Tuesday, October 28, 2025

Please ensure your teams are prepared with:
- Alternate communication plans
- Circulated access to the Hypercare On-Call Dashboard, or offline access to critical on-call schedules
- Contact directories for key personnel

More information about the platform upgrade and required actions has been shared in the following official announcements:
- https://hypercare.atlassian.net/wiki/external/Mjg0NzdkYWIwMDE4NDI3NDhlZTNjMjBmZjRiMzA0Zjk

A temporary Hypercare on-call dashboard will be available during the downtime period. If you wish to opt out, please indicate this in the acknowledgment form shared with your organization.

We appreciate your understanding and cooperation as we complete these improvements. If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at sta-support@hypercare.com.

Thank you,
Hypercare Team

Posted Oct 14, 2025 - 13:54 EDT

This scheduled maintenance affected: United States Region (Login and Single Sign On (U.S. Region), Virtual Pager (U.S. Region), Messaging (U.S. Region), Notifications and Real-Time Syncing (U.S. Region), File Attachments (U.S. Region), Viewing Who is On-Call (U.S. Region), Code Teams (U.S. Region), Self-serve Scheduling (U.S. Region), Administration and Scheduling (U.S. Region), API & Integrations (U.S. Region)).