As part of Hypercare’s upcoming upgrade to user account structure, scheduled maintenance will take place during the early morning hours of Saturday, June 14 (US Region) and Sunday, June 15 (Canada Region). During this time, all Hypercare services will be temporarily unavailable, including (but not limited to) messaging, scheduling, on-call locating, and code activations across all platforms (iOS, Android, Web).
Scheduled Downtime Periods:
United States Region From: 00:01 AM (ET) on Saturday, June 14, 2025 To: 04:00 AM (ET) on Saturday, June 14, 2025
Please ensure your teams are prepared with: - Alternate communication plans - Circulated access to the Hypercare On-Call Dashboard, or offline access to critical on-call schedules - Contact directories for key personnel
A temporary Hypercare on-call dashboard will be available during the downtime period. If you wish to opt out, please indicate this in the acknowledgment form shared with your organization.
We appreciate your understanding and cooperation as we complete these improvements. If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at sta-support@hypercare.com.
Thank you, Hypercare Team
Posted May 15, 2025 - 15:19 EDT
This scheduled maintenance affects: United States Region (Login and Single Sign On (U.S. Region), Virtual Pager (U.S. Region), Messaging (U.S. Region), Notifications and Real-Time Syncing (U.S. Region), File Attachments (U.S. Region), Viewing Who is On-Call (U.S. Region), Code Teams (U.S. Region), Self-serve Scheduling (U.S. Region), Administration and Scheduling (U.S. Region), API & Integrations (U.S. Region)).