Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 04, 2026 - 17:30 EDT
Scheduled
UPDATE at 16:30 ET: maintenance period has been updated to 17:30 to 18:00 ET. Maintenance window has been reduced to 30 minutes as a mitigation strategy will be put in place.
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We have been notified of upcoming Oracle Cloud maintenance related to Heatwave Databases.
What to expect: During the deployment, users may experience up to a 60 second period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen.
Date: May 4, 2026 (Monday) Start Time: 17:30 ET | 14:30 PDT End Time: 18:00 ET | 15:00 PDT
If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.
Thank you, Hypercare Team
Posted May 04, 2026 - 15:28 EDT
This scheduled maintenance affected: Canadian Region (Login and Single Sign On (Canadian Region), Messaging (Canadian Region), Notifications and Real-Time Syncing (Canadian Region), File Attachments (Canadian Region), Viewing Who is On-Call (Canadian Region), Code Teams (Canadian Region), Self-serve Scheduling (Canadian Region), Administration and Scheduling (Canadian Region), API & Integrations (Canadian Region), Virtual Pager (Canadian Region)).