Maintenance Status: Completed Completion Time: 4:20 AM ET
The scheduled maintenance is now complete. While the window was extended to 4:30 AM ET to prioritize system stability during complex migrations, we are pleased to report that total downtime was kept under 60 seconds, strictly following our initial forecast.
Impact Mitigation: By completing these activities tonight, Hypercare has fully neutralized any potential impact from our cloud provider’s (OCI) upcoming maintenance windows on:
May 2nd (03:23 – 07:23 ET)
May 6th (18:28 – 22:28 ET)
The team remained online until 4:30 AM to conduct rigorous testing and monitoring. All systems are confirmed stable.
Posted Apr 30, 2026 - 04:34 EDT
Verifying
Verification is currently underway for the maintenance items.
Posted Apr 30, 2026 - 04:15 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 30, 2026 - 03:53 EDT
Scheduled
We will be undergoing scheduled maintenance during this time.
Posted Apr 30, 2026 - 02:13 EDT
In progress
Maintenance is beginning now.
Posted Apr 30, 2026 - 01:45 EDT
Update
Status: Ongoing – Maintenance Window Extended
New Window: 00:01 – 04:30
Due to infrastructure provisioning taking longer than anticipated, we are extending our scheduled maintenance window. Please note that the downtime has not yet begun, and there is currently no impact to system performance or availability.
Once the migration starts, users may experience a brief service interruption of less than 60 seconds.
Timeline Summary
Original Window: 00:01 – 01:00
Revised Window: 00:01 – 04:30
Current Impact: None
We apologize for the delay and will provide further updates as we progress.
Posted Apr 30, 2026 - 00:10 EDT
Scheduled
Our team has been working around the clock this weekend to develop a solution that eliminates the impact of upcoming Oracle Cloud maintenance activities related to Heatwave Databases and Virtual Machines happening in the U.S. region on May 2, 2026 3:23 AM ET.
What to expect: During the deployment, users may experience up to a 60 second period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen, and may be logged out. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen.
Start Time: Thursday, April 30, 2026 00:01 ET | Wednesday, April 29, 2026 21:01 PDT End Time: Thursday, April 30, 2026 4:30 ET | Thursday, April 30, 2026 1:30 PDT
If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.
Thank you, Hypercare Team
Posted Apr 27, 2026 - 14:01 EDT
This scheduled maintenance affected: United States Region (Login and Single Sign On (U.S. Region), Virtual Pager (U.S. Region), Messaging (U.S. Region), Notifications and Real-Time Syncing (U.S. Region), File Attachments (U.S. Region), Viewing Who is On-Call (U.S. Region), Code Teams (U.S. Region), Self-serve Scheduling (U.S. Region), Administration and Scheduling (U.S. Region), API & Integrations (U.S. Region)).