Intermittent latency / slowdown

Incident Report for Hypercare

Resolved

This incident has been resolved.

Posted Apr 20, 2026 - 20:27 EDT

Investigating

We are investigating the root cause of intermittent slowdowns / latency interrupting Hypercare services.

Posted Apr 20, 2026 - 19:09 EDT

Monitoring

We are monitoring intermittent slowdown / latency in the Hypercare platform on both web and mobile platforms.

Posted Apr 20, 2026 - 19:04 EDT

This incident affected: Canadian Region (Login and Single Sign On (Canadian Region), Messaging (Canadian Region), Notifications and Real-Time Syncing (Canadian Region), File Attachments (Canadian Region), Viewing Who is On-Call (Canadian Region), Code Teams (Canadian Region), Self-serve Scheduling (Canadian Region), Virtual Pager (Canadian Region)).