[CA and US Region] Virtual pagers connected to on-call schedule roles not working

Incident Report for Hypercare

Resolved

The incident has been resolved. The virtual pagers tied to on-call schedule roles are now fully operational.

Posted Dec 01, 2023 - 12:17 EST

Identified

The issue has been identified and a fix is being implemented. Virtual pagers for individual users are not impacted by this issue.

Posted Dec 01, 2023 - 12:15 EST

Investigating

We are currently investigating reports of Hypercare virtual pagers that are tied to on-call scheduled roles are not functioning as expected. This is impacting both Canadian and US Region customers. Our Engineering team is actively investigating the issue. The next update is expected in 30 minutes.

Posted Dec 01, 2023 - 12:11 EST

This incident affected: United States Region (Virtual Pager (U.S. Region)) and Canadian Region (Virtual Page (Canadian Region)).