[US Region] Login issues have been fixed for mobile. Users are now able to login. Marking the incident as monitoring.
Posted Oct 28, 2025 - 12:33 EDT
Update
[US Region] Code team activation and escalation has been fixed. The team is working on the fix for mobile logins.
Posted Oct 28, 2025 - 11:17 EDT
Update
[US only] Virtual paging services is back to operational. The engineering team is all hands on deck to fix the pending issues.
Posted Oct 28, 2025 - 10:11 EDT
Update
[US only] We've identified the issue for virtual pager services. The engineering team is deploying a fix. The team is still working on resolving the mobile login, and code team activation issues.
Posted Oct 28, 2025 - 09:45 EDT
Update
[US region] We are deploying a hot fix for login issue on iOS and Android.
Posted Oct 28, 2025 - 08:23 EDT
Update
[US Region Only] The below services are still under maintenance: - Logging in on iOS and Android applications. Logged in users are not impacted. - Code Team Escalations and escalations - Downloading Reports and schedules
Posted Oct 28, 2025 - 06:51 EDT
Update
[US Region Only] The extended scheduled maintenance downtime is ongoing. The Web Client (app.hypercare.com) and Web Admin Portal (admin.hypercare.com) are now fully accessible.
The team is working on restoring services on the iOS and Android applications.
Posted Oct 28, 2025 - 05:38 EDT
Identified
[US Region Only] As part of Hypercare’s upcoming upgrade to user account structure, the scheduled maintenance downtime has been extended beyond 05:00 EST due to an expected error. All Hypercare services continue to be temporarily unavailable, including (but not limited to) messaging, scheduling, on-call locating, and code activations across all platforms (iOS, Android, Web). We apologize for the inconvenience and are working on restoring all services.
Posted Oct 28, 2025 - 05:04 EDT
This incident affected: United States Region (Login and Single Sign On (U.S. Region), Messaging (U.S. Region), Notifications and Real-Time Syncing (U.S. Region), File Attachments (U.S. Region), Viewing Who is On-Call (U.S. Region), Code Teams (U.S. Region), Self-serve Scheduling (U.S. Region), Administration and Scheduling (U.S. Region), API & Integrations (U.S. Region)).