This issue is now resolved. Administrators should be able to remove users. Upon investigation, we realized that this has to do with a recent feature where we automatically remove corporate emails when the user is removed. Unfortunately this introduced a bug where users with corporate emails could not get removed.
Posted Oct 02, 2023 - 12:07 EDT
Investigating
We have received a report that an admin could not remove users from the admin portal. We have been able to reproduce the issue, however this is only affecting a limited amount of users that cannot be removed. Our product team is currently investigating the root cause. In the meantime, a workaround identified by our support team involves removing the users' email address which allows the admin to remove the users from the organization.
Posted Oct 02, 2023 - 09:20 EDT
This incident affected: Canadian Region (Administration and Scheduling (Canadian Region)), United States Region (Administration and Scheduling (U.S. Region)), and European Region (Administration and Scheduling (European Region)).