This is incident is resolved. Our Engineering Team continued monitoring on March 5 after 15:46 when the root issue was identified and performance returned and continued at full operations with no concerns.
Posted Mar 06, 2024 - 08:01 EST
Monitoring
The issue was identified with our Authorization service. Our Engineering team will continue monitoring the platform to ensure optimized performance.
Posted Mar 05, 2024 - 15:46 EST
Investigating
We are currently investigating reports of intermittent interruption and slowdowns to service on Hypercare across all Web and mobile client and admin platforms. Performance and functionality of Hypercare has resumed and our Engineering team is actively investigating to understand the cause of the slowdowns. This is currently only affecting users in Canada.
Posted Mar 05, 2024 - 15:09 EST
This incident affected: Canadian Region (Login and Single Sign On (Canadian Region), Messaging (Canadian Region), Notifications and Real-Time Syncing (Canadian Region), File Attachments (Canadian Region), Viewing Who is On-Call (Canadian Region), Code Teams (Canadian Region), Self-serve Scheduling (Canadian Region), Administration and Scheduling (Canadian Region), API & Integrations (Canadian Region), Virtual Page (Canadian Region)).