[US] Service interruption to Hypercare services

Incident Report for Hypercare

Resolved

This incident has been resolved.

Posted May 02, 2026 - 23:27 EDT

Monitoring

Services are restored and we are continuing to monitor.

Posted May 02, 2026 - 23:06 EDT

Identified

A service interruption has been identified impacting real time notifications to the Hypercare platform. This issue is caused by maintenance work from Hypercare's cloud services provider. An update is expected in the next 10 minutes.

Posted May 02, 2026 - 23:03 EDT

This incident affected: United States Region (Login and Single Sign On (U.S. Region), Virtual Pager (U.S. Region), Messaging (U.S. Region), Notifications and Real-Time Syncing (U.S. Region), File Attachments (U.S. Region), Viewing Who is On-Call (U.S. Region), Code Teams (U.S. Region), Self-serve Scheduling (U.S. Region), Administration and Scheduling (U.S. Region), API & Integrations (U.S. Region)).