The incident was isolated: Our investigation confirms that this Single Sign-On (SSO) issue was strictly limited to the two users who reported it and did not affect our general user base.
False Alarms: Although our system initially flagged potential errors for other users, follow-up checks confirmed these were false positives, and no other customers were experiencing issues. We have identified the cause of these false alerts and are implementing a fix.
Next Steps for Affected Users: The problem affecting the two original users is most likely due to a misconfiguration of SSO on the customer's IT side. We are currently working with our partner to confirm this diagnosis and resolve the issue.
Posted Dec 14, 2025 - 14:03 EST
Update
Based on our investigation, it seems to point to us that this issue is limited to a small subset of users limited to a single organization which could be caused by a misconfiguration on the customers' need. We are attempting to coordinate with IT at the organization to identify the issue.
Posted Dec 14, 2025 - 13:26 EST
Update
We are still investigating this issue as it is only affecting a subset of our customer. We are identifying the cause of this issue.
Posted Dec 14, 2025 - 12:03 EST
Investigating
We have several users who have indicated issues logging into Hypercare.
Posted Dec 14, 2025 - 11:18 EST
This incident affected: United States Region (Login and Single Sign On (U.S. Region)).