The following issues have been resolved: - (CA and US) Nov 1 on-call shifts displayed an error when viewing the on-call schedule on Android. - (CA and US) Android app version 15.1.7 was released to resolve a notification bug impacting some US Region users.
The following functionalities continue to remain impacted and the team is actively working on restoring full services: - (CA and US) Directory Synchronization is paused - (CA and US) Some users have reported not receiving push notifications to their iOS or Android app since the migration. For users experiencing this, ensure the mobile app is updated to the latest version (iOS app 18.4.2 and Android app 15.1.7), log out and remove all accounts from the device, close the app, and then log in again. If immediate assistance is needed, users can call 1(877) 379-3533. This issue has not been widely reported, so we continue to monitor reported cases. If users are receiving push notifications, no further action is required.
Posted Oct 31, 2025 - 22:53 EDT
Update
The following issue has been resolved: - (CA only) Chat list loading issues - (CA only) Schedule access issues for administrators - (CA only) Equity report downloads - (CA only) Schedule download - (CA only) Backup SMS delivery - UPDATED (CA only) External schedule integration
The following functionalities are currently impacted, and the team is actively working on: - (CA and US) Directory Synchronization is paused - NEW (CA and US) Some users may not receive push notifications since the migration. Recommended action: Users should remove and log out of all accounts from the device, then log in again.
Posted Oct 31, 2025 - 12:39 EDT
Update
The following issue has been resolved: - (CA only) Some users are unable to load or view their chat list - (CA only) Some administrators are unable to access schedules - (CA only) Equity report downloads - UPDATED (CA only) Schedule download is temporarily unavailable - UPDATED (CA only) Backup SMS delivery is currently unavailable
The following functionalities are currently impacted, and the team is actively working on: - (CA only) External schedule integration is paused - (CA and US) Directory Synchronization is paused
Posted Oct 30, 2025 - 14:00 EDT
Update
The following issue has been resolved: - (CA only) Some users are unable to load or view their chat list - NEW (CA only) Some administrators are unable to access schedules - NEW (CA only) Equity report downloads
The following functionalities are currently impacted, and the team is actively working on: - (CA only) Schedule download is temporarily unavailable - (CA only) External schedule integration is paused - (CA only) Backup SMS delivery is currently unavailable - (CA and US) Directory Synchronization is paused
We will provide an update as soon as these services are restored. Thank you for your patience and understanding.
Posted Oct 30, 2025 - 12:26 EDT
Update
The following issue has been resolved: - (CA only) Some users are unable to load or view their chat list
The following functionalities are currently impacted, and the team is actively working on: - (CA only) Some administrators are unable to access schedules - (CA only) Schedule and equity report downloads are temporarily unavailable - (CA only) External schedule integration is paused - (CA only) Backup SMS delivery is currently unavailable - (CA and US) Directory Synchronization is paused
We will provide an update as soon as these services are restored. Thank you for your patience and understanding.
Posted Oct 30, 2025 - 11:47 EDT
Identified
We are aware of several issues following the recent deployment and our team is actively working to restore full service availability. The following functionalities are currently impacted: - (CA only) Some users are unable to load or view their chat list - (CA only) Some administrators are unable to access schedules - (CA only) Schedule and equity report downloads are temporarily unavailable - (CA only) External schedule integration is paused - (CA only) Backup SMS delivery is currently unavailable - (CA and US) Directory Synchronization is paused
We will provide an update as soon as these services are restored. Thank you for your patience and understanding.
Posted Oct 30, 2025 - 00:24 EDT
Update
We are receiving support that some of the users are not able to view the list of chats from their account. We are currently investigating the cause of this issue and our engineering team is currently identifying a resolution.
Posted Oct 29, 2025 - 15:33 EDT
Update
Virtual Paging has returned to operations.
Posted Oct 29, 2025 - 06:45 EDT
Monitoring
Escalations phone calls for code team activations has returned to operations.
Posted Oct 29, 2025 - 06:25 EDT
Investigating
Escalations phone calls for code team activations is currently experiencing an issue. The team is investigating the root cause.
Posted Oct 29, 2025 - 06:22 EDT
Update
Virtual paging services continue to be redirected to designated alternate numbers and we are working on resuming regular service.
Posted Oct 29, 2025 - 06:14 EDT
Monitoring
All Hypercare services have resumed on all platforms.
Users who are part of two or more Hypercare organizations are advised to verify they have remained logged in to all their desired Hypercare organizations, as these users may have been logged out during the maintenance period.
Our team will continue to monitor services returning to operations.
Posted Oct 29, 2025 - 06:13 EDT
Identified
As part of Hypercare’s recent upgrade to user account structures, the scheduled maintenance downtime has been extended beyond 05:00 EDT.
All Hypercare services continue to be temporarily unavailable on our mobile applications (iOS and Android). These include, but are not limited to messaging, scheduling, on-call locating, and code activations.
Our Web platforms (app.hypercare.com and admin.hypercare.com) are fully operational.
We apologize for the inconvenience and are working on restoring all services.
Posted Oct 29, 2025 - 05:00 EDT
This incident affects: Canadian Region (Login and Single Sign On (Canadian Region), Messaging (Canadian Region), Notifications and Real-Time Syncing (Canadian Region), File Attachments (Canadian Region), Viewing Who is On-Call (Canadian Region), Code Teams (Canadian Region), Self-serve Scheduling (Canadian Region), Administration and Scheduling (Canadian Region), API & Integrations (Canadian Region), Virtual Page (Canadian Region)) and United States Region (Login and Single Sign On (U.S. Region), Virtual Pager (U.S. Region), Messaging (U.S. Region), Notifications and Real-Time Syncing (U.S. Region), File Attachments (U.S. Region), Viewing Who is On-Call (U.S. Region), Code Teams (U.S. Region), Self-serve Scheduling (U.S. Region), Administration and Scheduling (U.S. Region), API & Integrations (U.S. Region)).