As part of Hypercare’s upcoming upgrade to user account structure, scheduled maintenance will take place during the early morning hours of Saturday, June 14 (US Region) and Sunday, June 15 (Canada Region). During this time, all Hypercare services will be temporarily unavailable, including (but not limited to) messaging, scheduling, on-call locating, and code activations across all platforms (iOS, Android, Web).
Scheduled Downtime Periods:
Canada Region From: 00:01 AM (ET) on Sunday, June 15, 2025 To: 04:00 AM (ET) on Sunday, June 15, 2025
Please ensure your teams are prepared with: - Alternate communication plans - Circulated access to the Hypercare On-Call Dashboard, or offline access to critical on-call schedules - Contact directories for key personnel
A temporary Hypercare on-call dashboard will be available during the downtime period. If you wish to opt out, please indicate this in the acknowledgment form shared with your organization.
We appreciate your understanding and cooperation as we complete these improvements. If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at sta-support@hypercare.com.
Thank you, Hypercare Team
Posted May 15, 2025 - 15:20 EDT
This scheduled maintenance affects: Canadian Region (Login and Single Sign On (Canadian Region), Messaging (Canadian Region), Notifications and Real-Time Syncing (Canadian Region), File Attachments (Canadian Region), Viewing Who is On-Call (Canadian Region), Code Teams (Canadian Region), Self-serve Scheduling (Canadian Region), Administration and Scheduling (Canadian Region), API & Integrations (Canadian Region), Virtual Page (Canadian Region)).