Our service is currently down due to issues experiencing in our analytics

Incident Report for Hypercare

Resolved

The service is back up. Working towards ensuring this does not happen and it triggers alarms gracefully.

Posted May 20, 2019 - 11:19 EDT

Update

SSL certificate has been renewed. We are currently working on steps to mitigate this current issue from being replicated.

Posted May 20, 2019 - 11:17 EDT

Identified

The analytical service we used internally to track usage failed to renew its security certificates. This resulted in a failure of all our services. We have identified and will have the service up and running within the hour. We will ensure this does not happen again.

Posted May 20, 2019 - 11:10 EDT

This incident affected: Canadian Region (Messaging (Canadian Region), File Attachments (Canadian Region), Viewing Who is On-Call (Canadian Region), Administration and Scheduling (Canadian Region)).