The service is back up. Working towards ensuring this does not happen and it triggers alarms gracefully.
Posted May 20, 2019 - 11:19 EDT
SSL certificate has been renewed. We are currently working on steps to mitigate this current issue from being replicated.
Posted May 20, 2019 - 11:17 EDT
The analytical service we used internally to track usage failed to renew its security certificates. This resulted in a failure of all our services. We have identified and will have the service up and running within the hour. We will ensure this does not happen again.
Posted May 20, 2019 - 11:10 EDT
This incident affected: Messages (Text Messaging, Sending Images) and Virtual Switchboard, Administration Controls (Admin Panel), Web Messaging Portal.