We sincerely apologize for any impact this incident may have caused you and your users. We will follow up with an email to explain the situation as well as the preventative measures that we will take going forward.
Posted Oct 11, 2022 - 17:28 EDT
Update
—— Canada Only ——
We are continuing to investigate the cause of this issue
Posted Oct 11, 2022 - 15:50 EDT
Update
—— Canada Only ——
We are continuing to investigate the cause of this issue.
Posted Oct 11, 2022 - 14:48 EDT
Investigating
—— Canada Only ——
There’s a Hypercare service performance degradation. Users can access Hypercare, but some functionality may be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Posted Oct 11, 2022 - 13:33 EDT
This incident affected: Messages (Communication, Sending Images, Delivery Receipts), On-Call (Messaging On-Call Roles, Code Team Activations, Code Team Escalations), Login & Single Sign On (Login and Signup, Single Sign On / LDAP), Scheduling (Marketplace, Swapping Shifts), Notifications (Push Notifications and Real Time Events), and Administration Controls, Web Messaging Portal.