[CA region only] Unplanned interruption to services

Incident Report for Hypercare

Resolved

This incident has been resolved. A post mortem will be shared shortly.
Posted Mar 02, 2026 - 13:35 EST

Monitoring

A fix has been released and all core services have been restored. We're continuing to monitor the incident.
Posted Mar 02, 2026 - 12:23 EST

Identified

The issue has been identified and we are working on a fix.
Posted Mar 02, 2026 - 11:46 EST

Investigating

We are currently investigating an unplanned downtime of all core services.
Posted Mar 02, 2026 - 11:25 EST
This incident affected: Canadian Region (Login and Single Sign On (Canadian Region), Messaging (Canadian Region), Notifications and Real-Time Syncing (Canadian Region), File Attachments (Canadian Region), Viewing Who is On-Call (Canadian Region), Code Teams (Canadian Region), Self-serve Scheduling (Canadian Region), Administration and Scheduling (Canadian Region), API & Integrations (Canadian Region), Virtual Pager (Canadian Region)).