Warning: Notifications are not received on iOS when app is closed

Incident Report for Hypercare

Resolved

Apple has approved our app and we have released it to the app store. Please head to the App Store and update/install Hypercare Secure Collaboration app.

Posted Sep 13, 2019 - 07:45 EDT

Monitoring

We have identified the issue and implemented the fix. We have pushed the new version to the app store and are pending approval from Apple. In the meantime we are continuing to monitor the issue.

Posted Sep 12, 2019 - 01:00 EDT

Identified

iOS has major outage on notifications. This issue is currently being investigated. We will report real-time updates as we receive information.

For now, please re-open the app every now and then to ensure no critical notifications are missed. Android notifications are unaffected by this.

Posted Sep 11, 2019 - 22:18 EDT

This incident affected: Canadian Region (Notifications and Real-Time Syncing (Canadian Region)).