Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 23, 2023 - 23:00 EDT
To all Hypercare Admin users,
We would like to inform you that a scheduled maintenance is planned for September 23, 2023, which will affect the ability to update on-call schedules on the Administrative platform and intermittent downtime may occur when viewing on-call schedules by Users. This scheduled maintenance will allow for optimizations on Hypercare’s on-call scheduling platform and ensure continued reliability and performance. Messaging will not be impacted and will remain operational.
Following this scheduled maintenance, all Users who access on-call schedules on mobile devices (iOS and Android) will be required to update their Hypercare mobile app to the latest version (new iOS version will be 17.0.0 and new Android version will be 12.0.0). All Users will be required to update their mobile app to the latest version on September 24, 2023 to continue accessing on-call schedules on mobile devices accurately.
Scheduled Maintenance and Update Details
Scheduled Maintenance Period: From: 11:00 PM (EDT) on September 23, 2023 To: 02:00 AM (EDT) on September 24, 2023
Impacted Services during Scheduled Maintenance Period Admin Users are advised not to make any changes to on-call schedules during the Scheduled Maintenance Period, as these updates will not be reflected in the on-call schedule after the maintenance is completed. Intermittent downtime may occur when viewing on-call schedules by Users.
Action Required from all Users After September 24, 2023, all Users will be required to update their Hypercare mobile app to the latest version in order to accurately access on-call schedules. The new iOS version will be 17.0.0 and the new Android version will be 12.0.0.
We apologize for any inconvenience this may cause and assure you that our team is working diligently to minimize the impact and complete the maintenance as quickly as possible.
If you have any questions or concerns regarding this maintenance, please do not hesitate to contact our support team at firstname.lastname@example.org or by phone at 1-877-379-3533.
Thank you for your continued support and use of the Hypercare Secure Messaging and Scheduling platform.
Hypercare Support Team
Posted Sep 11, 2023 - 23:41 EDT
This scheduled maintenance affected: Canadian Region (Viewing Who is On-Call (Canadian Region), Administration and Scheduling (Canadian Region)) and United States Region (Viewing Who is On-Call (U.S. Region), Administration and Scheduling (U.S. Region)).