Inbound Call Failures from a Subset of Numbers From Bell Network in Canada.

Incident Report for Hypercare

Resolved

This incident has been resolved.
Posted Dec 24, 2022 - 12:56 EST

Update

The issue affecting inbound calls from a subset of Bell Canada phone numbers has been resolved by our third party provider, Twilio, and the service is functioning normally at this time.
Posted Dec 24, 2022 - 12:55 EST

Investigating

Hypercare's virtual pager may not work when a caller attempts to call a Hypercare virtual pager from a subset of Bell phone numbers. This is due to an issue experienced by our third party provider, Twilio, and is currently under investigation. We will provide further updates when they become available.
Posted Dec 23, 2022 - 12:48 EST
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