Core services have resumed and remained stable for the past 24 hours. The team is continuing to monitor push notification and web socket events for real-time syncing. The team has continued to disable the automated status reset feature to maintain a stable environment. The automated status reset feature has been running intermittently in a controlled environment to ensure users status’ are reset appropriately.
Posted Mar 05, 2026 - 23:30 EST
Monitoring
A fix has been implemented. Real time notification and syncing are operational. We are monitoring the performance.
Posted Mar 04, 2026 - 16:06 EST
Identified
We are observing intermittent latency in push notifications and real-time syncing of messages on web client. We're monitoring the system performance closely.
Posted Mar 04, 2026 - 14:14 EST
Monitoring
A fix has been implemented and core services have returned. We are continuing to monitor the incident.
Posted Mar 04, 2026 - 13:44 EST
Investigating
We are currently investigating an unplanned downtime of all core services for users in Canada.
Posted Mar 04, 2026 - 12:57 EST
This incident affected: Canadian Region (Login and Single Sign On (Canadian Region), Messaging (Canadian Region), Notifications and Real-Time Syncing (Canadian Region), File Attachments (Canadian Region), Viewing Who is On-Call (Canadian Region), Code Teams (Canadian Region), Self-serve Scheduling (Canadian Region), Administration and Scheduling (Canadian Region), API & Integrations (Canadian Region), Virtual Pager (Canadian Region)).