Resolved -
This incident has been resolved.
Jun 24, 22:15 EDT
Monitoring -
A fix has been implemented to our iOS app. Please ensure Users on an iPhone update their app to version 18.3.31, which is now available in the App Store.
Jun 24, 13:38 EDT
Identified -
We have received reports of users being routinely logged out of their Hypercare app on iOS devices, impacting their ability to receive app push notifications. Reports have been received from users in both CA and US region.