Update - We are continuing to monitor for any further issues.
Mar 27, 2025 - 10:47 EDT
Mar 27, 2025 - 10:47 EDT
Monitoring - The iOS fix has been submitted and approved by Apple yesterday at 1:17am ET. The release is available on App Store for iOS. Users are highly recommended to download the latest version.
Mar 27, 2025 - 08:24 EDT
Mar 27, 2025 - 08:24 EDT
Identified - We have identified the issue. The team is working on creating a fix.
Mar 26, 2025 - 11:53 EDT
Mar 26, 2025 - 11:53 EDT
Investigating - We are currently investigating reports of users being unable to bypass the PIN code page on the mobile app after entering the correct PIN code or biometrics. The issue is currently being investigated.
Users are advised to continue accessing Hypercare via a web browser and/or click "Forget Pin?", continue to log out, and then log into the app again.
Mar 26, 2025 - 10:38 EDT
Users are advised to continue accessing Hypercare via a web browser and/or click "Forget Pin?", continue to log out, and then log into the app again.
Mar 26, 2025 - 10:38 EDT
About This Site
Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com/hc/en-us or send an email to support@hypercare.com
Canadian Region
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Operational
Login and Single Sign On (Canadian Region)
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Operational
Messaging (Canadian Region)
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Operational
Notifications and Real-Time Syncing (Canadian Region)
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Operational
File Attachments (Canadian Region)
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Operational
Viewing Who is On-Call (Canadian Region)
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Operational
Code Teams (Canadian Region)
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Operational
Self-serve Scheduling (Canadian Region)
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Operational
Administration and Scheduling (Canadian Region)
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Operational
API & Integrations (Canadian Region)
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Operational
Virtual Page (Canadian Region)
Operational
United States Region
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Operational
Login and Single Sign On (U.S. Region)
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Operational
Virtual Pager (U.S. Region)
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Operational
Messaging (U.S. Region)
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Operational
Notifications and Real-Time Syncing (U.S. Region)
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Operational
File Attachments (U.S. Region)
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Operational
Viewing Who is On-Call (U.S. Region)
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Operational
Code Teams (U.S. Region)
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Operational
Self-serve Scheduling (U.S. Region)
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Operational
Administration and Scheduling (U.S. Region)
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Operational
API & Integrations (U.S. Region)
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Operational
European Region
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Operational
Login and Single Sign On (European Region)
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Operational
Virtual Pager (European Region)
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Operational
Messaging (European Region)
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Operational
Notifications and Real-Time Syncing (European Region)
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Operational
File Attachments (European Region)
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Operational
Viewing Who is On-Call (European Region)
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Operational
Code Teams (European Region)
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Operational
Self-serve Scheduling (European Region)
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Operational
Administration and Scheduling (European Region)
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Operational
API & Integrations (European Region)
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Operational
Marketing Website (Global)
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Operational
Payment Portal
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Operational
App Store Availability
Operational
Google Play Store
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Operational
Apple App Store
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Operational
Twilio Voice, North America
Operational
Twilio Voice, Europe
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.