All Systems Operational

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Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com/hc/en-us or send an email to support@hypercare.com

Uptime over the past 90 days. View historical uptime.
Canadian Region Operational
90 days ago
99.99 % uptime
Today
Login and Single Sign On (Canadian Region) Operational
90 days ago
99.93 % uptime
Today
Messaging (Canadian Region) Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) Operational
90 days ago
100.0 % uptime
Today
File Attachments (Canadian Region) Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (Canadian Region) Operational
90 days ago
100.0 % uptime
Today
Code Teams (Canadian Region) Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (Canadian Region) Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (Canadian Region) Operational
90 days ago
100.0 % uptime
Today
API & Integrations (Canadian Region) Operational
90 days ago
100.0 % uptime
Today
Virtual Page (Canadian Region) Operational
90 days ago
99.97 % uptime
Today
United States Region Operational
90 days ago
99.95 % uptime
Today
Login and Single Sign On (U.S. Region) Operational
90 days ago
99.98 % uptime
Today
Virtual Pager (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
Messaging (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) Operational
90 days ago
99.56 % uptime
Today
File Attachments (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
Code Teams (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
API & Integrations (U.S. Region) Operational
90 days ago
100.0 % uptime
Today
European Region Operational
90 days ago
100.0 % uptime
Today
Login and Single Sign On (European Region) Operational
90 days ago
100.0 % uptime
Today
Virtual Pager (European Region) Operational
90 days ago
100.0 % uptime
Today
Messaging (European Region) Operational
90 days ago
100.0 % uptime
Today
Notifications and Real-Time Syncing (European Region) Operational
90 days ago
100.0 % uptime
Today
File Attachments (European Region) Operational
90 days ago
100.0 % uptime
Today
Viewing Who is On-Call (European Region) Operational
90 days ago
100.0 % uptime
Today
Code Teams (European Region) Operational
90 days ago
100.0 % uptime
Today
Self-serve Scheduling (European Region) Operational
90 days ago
100.0 % uptime
Today
Administration and Scheduling (European Region) Operational
90 days ago
100.0 % uptime
Today
API & Integrations (European Region) Operational
90 days ago
100.0 % uptime
Today
Marketing Website (Global) Operational
Payment Portal Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store Operational
90 days ago
100.0 % uptime
Today
Apple App Store Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Twilio Voice, Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Hypercare Services Responses Time
Fetching
Dec 20, 2025

No incidents reported today.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025
[US Region only] Reports of few users with SAML errors when attempting to login
Resolved - This incident has been resolved.
Dec 14, 14:03 EST
Monitoring - The incident was isolated: Our investigation confirms that this Single Sign-On (SSO) issue was strictly limited to the two users who reported it and did not affect our general user base.

False Alarms: Although our system initially flagged potential errors for other users, follow-up checks confirmed these were false positives, and no other customers were experiencing issues. We have identified the cause of these false alerts and are implementing a fix.

Next Steps for Affected Users: The problem affecting the two original users is most likely due to a misconfiguration of SSO on the customer's IT side. We are currently working with our partner to confirm this diagnosis and resolve the issue.
Dec 14, 14:03 EST
Update - Based on our investigation, it seems to point to us that this issue is limited to a small subset of users limited to a single organization which could be caused by a misconfiguration on the customers' need. We are attempting to coordinate with IT at the organization to identify the issue.
Dec 14, 13:26 EST
Update - We are still investigating this issue as it is only affecting a subset of our customer. We are identifying the cause of this issue.
Dec 14, 12:03 EST
Investigating - We have several users who have indicated issues logging into Hypercare.
Dec 14, 11:18 EST
Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

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