All Systems Operational

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Status page for any features and functionalities of Hypercare
If you have any issues please check out https://support.hypercare.com/hc/en-us or send an email to support@hypercare.com

Uptime over the past 90 days. View historical uptime.
Canadian Region Operational
90 days ago
99.83 % uptime
Today
Login and Single Sign On (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Messaging (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) Operational
90 days ago
99.87 % uptime
Today
File Attachments (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Viewing Who is On-Call (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Code Teams (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Self-serve Scheduling (Canadian Region) Operational
90 days ago
99.79 % uptime
Today
Administration and Scheduling (Canadian Region) Operational
90 days ago
99.79 % uptime
Today
API & Integrations (Canadian Region) Operational
90 days ago
99.66 % uptime
Today
Virtual Pager (Canadian Region) Operational
90 days ago
99.79 % uptime
Today
United States Region Operational
90 days ago
99.83 % uptime
Today
Login and Single Sign On (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Virtual Pager (U.S. Region) Operational
90 days ago
99.72 % uptime
Today
Messaging (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) Operational
90 days ago
99.79 % uptime
Today
File Attachments (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Viewing Who is On-Call (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Code Teams (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Self-serve Scheduling (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Administration and Scheduling (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
API & Integrations (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Twilio Voice, North America Operational
Marketing Website (Global) Operational
Payment Portal Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store Operational
90 days ago
100.0 % uptime
Today
Apple App Store Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[Canadian Region] Scheduled Maintenance Notice - April 27, 2026 (17:52 - 21:52 ET) Apr 27, 2026 17:52-21:52 EDT

We have been notified by our cloud provider (Oracle Cloud) of scheduled maintenance on the database in the Canadian Region.
What to expect:
The maintenance window is scheduled to begin at 17:52 ET and may span up to 4 hours. During this time, users may experience interruptions lasting up to 15 minutes.
Date: April 27, 2026 (Monday)
Start Time: 17:52 ET | 14:52 PDT
End Time: 21:52 ET | 18:52 PDT
If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.
Thank you,
Hypercare Team
Posted on Apr 24, 2026 - 11:37 EDT
System Metrics Month Week Day
Hypercare Services Responses Time
Fetching
Apr 26, 2026

No incidents reported today.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
[US Region] Scheduled Maintenance Notice - April 23, 2026 (06:43 - 12:21 ET)
Completed - The scheduled maintenance has been completed.
Apr 23, 12:43 EDT
Update - Hypercare service is operational now.
Apr 23, 08:03 EDT
Update - The maintenance is impacting components of Hypercare services, users might experience intermittent errors.
Apr 23, 07:55 EDT
Update - We observed login errors in the United States region. We're investigating to see if other components are impacted.
Apr 23, 07:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 06:43 EDT
Scheduled - We have been notified by our cloud provider (Oracle Cloud) of a scheduled maintenance window on the database in the United States Region.

What to expect:
The maintenance window is scheduled to begin at 06:43 ET and may span up to 6 hours. While the maintenance activity could start at any point during this 6-hour window, our internal assessment indicates that actual service impact is expected to be limited to a 30-minute period. During this time, users might experience a brief interruption lasting less than 60 seconds.

Date: April 23, 2026 (Thursday)
Start Time: 06:43 ET | 03:43 PDT
End Time: 12:21 ET | 09:21 PDT

If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

Thank you,
Hypercare Team
Apr 22, 01:34 EDT
Apr 22, 2026
[Canadian Region] Scheduled Maintenance Notice - April 22, 2026 (17:12 - 21:12 ET)
Completed - The scheduled maintenance has been completed.
Apr 22, 21:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 17:12 EDT
Scheduled - We have been notified by our cloud provider (Oracle Cloud) of a scheduled maintenance window on the database in the Canadian Region.

What to expect:
The maintenance window is scheduled to begin at 17:12 ET and may span up to 4 hours. While the maintenance activity could start at any point during this 4-hour window, our internal assessment indicates that actual service impact is expected to be limited to a 30-minute period. During this time, users might experience a brief interruption lasting less than 60 seconds.

Date: April 22, 2026 (Wednesday)
Start Time: 17:12 ET | 14:12 PDT
End Time: 21:12 ET | 18:12 PDT

If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

Thank you,
Hypercare Team
Apr 22, 01:33 EDT
Apr 21, 2026
[Canadian Region] Scheduled Maintenance Notice - April 21, 2026 (16:52 - 20:52 ET)
Completed - The scheduled maintenance has been completed.
Apr 21, 20:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 17:16 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 21, 17:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 17:15 EDT
Scheduled - Update: The maintenance window is scheduled to begin at 16:52 ET and may span up to 4 hours. All Hypercare services are still operational.
While the maintenance activity could start at any point during this 4-hour window, our internal assessment indicates that actual service impact will be limited to a maximum 30-minute period. During this time, most users will experience only a brief interruption lasting less than 60 seconds.
We are monitoring the provider's progress closely and will update this page as the situation evolves.
Apr 21, 17:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 16:50 EDT
Scheduled - We have been notified by our cloud provider (Oracle Cloud) of a scheduled maintenance window on the database in the Canadian Region.

What to expect:
During this 30 minute window, most users will experience only a brief interruption lasting less than 60 seconds. There is a chance that users may experience multiple episodes of interruptions.

Date: April 21, 2026 (Tuesday)
Start Time: 16:52 ET | 13:52 PDT
End Time: 17:22 ET | 14:22 PDT

If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

Thank you,
Hypercare Team
Apr 21, 12:34 EDT
Apr 20, 2026
Intermittent latency / slowdown
Resolved - This incident has been resolved.
Apr 20, 20:27 EDT
Investigating - We are investigating the root cause of intermittent slowdowns / latency interrupting Hypercare services.
Apr 20, 19:09 EDT
Monitoring - We are monitoring intermittent slowdown / latency in the Hypercare platform on both web and mobile platforms.
Apr 20, 19:04 EDT
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Unplanned service interruption to all Hypercare services
Resolved - This incident has been resolved.
Apr 17, 13:45 EDT
Update - Login services have resumed on the web platform. We are continuing to monitor services to ensure return to full operations.
Apr 16, 13:21 EDT
Update - We are continuing to monitor login issues reported on the Web platform
Apr 16, 13:17 EDT
Monitoring - Services have resumed. We are continuing to monitor services to ensure return to full operations.

Mobile app users are encouraged to check their Hypercare app to ensure they have remained logged into the platform.
Apr 16, 13:06 EDT
Investigating - We are currently investigating an unplanned interruption to all Hypercare services
Apr 16, 12:36 EDT
Apr 16, 2026
Web Client real-time web sockets not connecting
Resolved - This incident has been resolved.
Apr 16, 14:33 EDT
Monitoring - We have corrected a configuration error with our Domain Name System (DNS). If users of the Web Client platform are still experiencing a 'Reconnecting' banner, you will need to do a hard refresh of your browser (press Ctrl + Shift + R on your keyboard) to clear the cache.

Note, depending on device and network configurations, DNS updates may take up to 24 hours to be implemented.
Apr 15, 19:01 EDT
Identified - An issue has been identified with Hypercare's Web Client platform where incoming messages are not appearing in real-time until a refresh of the page. Outgoing messages are sending to recipients and sending messages is not impacted.
Apr 15, 18:42 EDT
Apr 15, 2026
Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

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