Resolved -
This incident has been resolved.
Mar 31, 10:44 EDT
Update -
We are continuing to monitor for any further issues.
Mar 27, 10:47 EDT
Monitoring -
The iOS fix has been submitted and approved by Apple yesterday at 1:17am ET. The release is available on App Store for iOS. Users are highly recommended to download the latest version.
Mar 27, 08:24 EDT
Identified -
We have identified the issue. The team is working on creating a fix.
Mar 26, 11:53 EDT
Investigating -
We are currently investigating reports of users being unable to bypass the PIN code page on the mobile app after entering the correct PIN code or biometrics. The issue is currently being investigated.
Users are advised to continue accessing Hypercare via a web browser and/or click "Forget Pin?", continue to log out, and then log into the app again.
Mar 26, 10:38 EDT