Update - Minor enhancements have been made to our iOS app. Please ensure Users on an iPhone update their app to version 18.3.16, which is now available in the App Store.
Nov 20, 2024 - 20:19 EST
Nov 20, 2024 - 20:19 EST
Investigating - We are currently investigating reports of users being routinely logged out of their Hypercare app on Android and iOS devices, impacting their ability to receive app push notifications. Reports have been received from users in both CA and US region.
Our Engineering team is investigating potential root causes for this unexpected behaviour on some user devices. Users are being encouraged to turn on Safeguard Notifications in Hypercare should they wish to receive a back-up notifications. https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ
Nov 20, 2024 - 15:14 EST
Our Engineering team is investigating potential root causes for this unexpected behaviour on some user devices. Users are being encouraged to turn on Safeguard Notifications in Hypercare should they wish to receive a back-up notifications. https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ
Nov 20, 2024 - 15:14 EST
About This Site
Status page for any features and functionalities of Hypercare
If you have any issues at all please check out https://support.hypercare.com or send an email to support@hypercare.com
Canadian Region
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Degraded Performance
Login and Single Sign On (Canadian Region)
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Operational
Messaging (Canadian Region)
?
Operational
Notifications and Real-Time Syncing (Canadian Region)
?
Degraded Performance
File Attachments (Canadian Region)
?
Operational
Viewing Who is On-Call (Canadian Region)
?
Operational
Code Teams (Canadian Region)
?
Operational
Self-serve Scheduling (Canadian Region)
?
Operational
Administration and Scheduling (Canadian Region)
?
Operational
API & Integrations (Canadian Region)
?
Operational
Virtual Page (Canadian Region)
Operational
United States Region
?
Degraded Performance
Login and Single Sign On (U.S. Region)
?
Operational
Virtual Pager (U.S. Region)
?
Operational
Messaging (U.S. Region)
?
Operational
Notifications and Real-Time Syncing (U.S. Region)
?
Degraded Performance
File Attachments (U.S. Region)
?
Operational
Viewing Who is On-Call (U.S. Region)
?
Operational
Code Teams (U.S. Region)
?
Operational
Self-serve Scheduling (U.S. Region)
?
Operational
Administration and Scheduling (U.S. Region)
?
Operational
API & Integrations (U.S. Region)
?
Operational
European Region
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Operational
Login and Single Sign On (European Region)
?
Operational
Virtual Pager (European Region)
?
Operational
Messaging (European Region)
?
Operational
Notifications and Real-Time Syncing (European Region)
?
Operational
File Attachments (European Region)
?
Operational
Viewing Who is On-Call (European Region)
?
Operational
Code Teams (European Region)
?
Operational
Self-serve Scheduling (European Region)
?
Operational
Administration and Scheduling (European Region)
?
Operational
API & Integrations (European Region)
?
Operational
Marketing Website (Global)
?
Operational
Payment Portal
?
Operational
App Store Availability
Operational
Google Play Store
?
Operational
Apple App Store
?
Operational
Twilio Voice, North America
Operational
Twilio Voice, Europe
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.