All Systems Operational

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Status page for any features and functionalities of Hypercare
If you have any issues please check out https://support.hypercare.com/hc/en-us or send an email to support@hypercare.com

Uptime over the past 90 days. View historical uptime.
Canadian Region Operational
90 days ago
99.83 % uptime
Today
Login and Single Sign On (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Messaging (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) Operational
90 days ago
99.86 % uptime
Today
File Attachments (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Viewing Who is On-Call (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Code Teams (Canadian Region) Operational
90 days ago
99.88 % uptime
Today
Self-serve Scheduling (Canadian Region) Operational
90 days ago
99.79 % uptime
Today
Administration and Scheduling (Canadian Region) Operational
90 days ago
99.79 % uptime
Today
API & Integrations (Canadian Region) Operational
90 days ago
99.66 % uptime
Today
Virtual Pager (Canadian Region) Operational
90 days ago
99.79 % uptime
Today
United States Region Operational
90 days ago
99.83 % uptime
Today
Login and Single Sign On (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Virtual Pager (U.S. Region) Operational
90 days ago
99.72 % uptime
Today
Messaging (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) Operational
90 days ago
99.79 % uptime
Today
File Attachments (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Viewing Who is On-Call (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Code Teams (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Self-serve Scheduling (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Administration and Scheduling (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
API & Integrations (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Twilio Voice, North America Operational
Marketing Website (Global) Operational
Payment Portal Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store Operational
90 days ago
100.0 % uptime
Today
Apple App Store Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[Canadian Region] Scheduled Maintenance Notice - May 12, 2026 (21:15 - 21:45 ET) May 12, 2026 21:15-21:45 EDT

We have been notified of upcoming Oracle Cloud maintenance.

What to expect:
During the deployment, users may experience up to 3-minute period in which Hypercare real-time notifications will be out of service. Users actively using Hypercare may experience a delay receiving push notifications and/or chats loading. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen.

Date: May 12, 2026 (Tuesday)
Start Time: 21:15 ET | 18:15 PDT
End Time: 21:45 ET | 18:45 PDT

If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

Thank you,
Hypercare Team
Posted on May 11, 2026 - 23:59 EDT
System Metrics Month Week Day
Hypercare Services Responses Time
Fetching
May 12, 2026

No incidents reported today.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
[US Region] Scheduled Maintenance Notice - May 6, 2026 (22:30 - 23:00 ET)
Completed - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 7, 18:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:30 EDT
Scheduled - Our team will be deploying a solution that eliminates the impact of upcoming Oracle Cloud maintenance activities happening in the U.S. region.

What to expect:
During the deployment, users may experience up to a 60 second period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen.

Date: May 6, 2026 (Wednesday)
Start Time: 22:30 ET | 19:30 PDT
End Time: 23:00 ET | 20:00 PDT

If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

Thank you,
Hypercare Team
May 6, 14:37 EDT
May 6, 2026
May 5, 2026
[US Region] Scheduled Maintenance Notice - May 5, 2026 (21:30 - 22:00 ET)
Completed - The scheduled maintenance has been completed.
May 5, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 21:30 EDT
Scheduled - Our team will be deploying a solution that eliminates the impact of upcoming Oracle Cloud maintenance activities happening in the U.S. region.

What to expect:
During the deployment, users may experience up to a 60 second period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen, and may be logged out. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen.

Date: May 5, 2026 (Tuesday)
Start Time: 21:30 ET | 18:30 PDT
End Time: 22:00 ET | 19:00 PDT

If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

Thank you,
Hypercare Team
May 5, 17:32 EDT
May 4, 2026
[Canadian Region] Scheduled Maintenance Notice - May 4, 2026 (17:30 - 18:00 ET)
Completed - The scheduled maintenance has been completed.
May 4, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 17:30 EDT
Scheduled - UPDATE at 16:30 ET: maintenance period has been updated to 17:30 to 18:00 ET. Maintenance window has been reduced to 30 minutes as a mitigation strategy will be put in place.

----

We have been notified of upcoming Oracle Cloud maintenance related to Heatwave Databases.

What to expect:
During the deployment, users may experience up to a 60 second period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen.

Date: May 4, 2026 (Monday)
Start Time: 17:30 ET | 14:30 PDT
End Time: 18:00 ET | 15:00 PDT

If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

Thank you,
Hypercare Team
May 4, 15:28 EDT
May 3, 2026

No incidents reported.

May 2, 2026
[US] Service interruption to Hypercare services
Resolved - This incident has been resolved.
May 2, 23:27 EDT
Monitoring - Services are restored and we are continuing to monitor.
May 2, 23:06 EDT
Identified - A service interruption has been identified impacting real time notifications to the Hypercare platform. This issue is caused by maintenance work from Hypercare's cloud services provider. An update is expected in the next 10 minutes.
May 2, 23:03 EDT
[CA] Service interruption to Hypercare services
Resolved - This incident has been resolved.
May 2, 23:27 EDT
Monitoring - All core services are now operational and we are continuing to monitor.
May 2, 22:30 EDT
Identified - Partial interruption to services are being experienced due to maintenance work on Hypercare's cloud services provider. Intermittent interruptions may be experienced in the next 5-10 minutes.
May 2, 22:21 EDT
Monitoring - Real time notifications are restored and we are continuing to monitor the issue.
May 2, 21:41 EDT
Identified - A service interruption has been identified impacting real time notifications to the Hypercare platform. This issue is caused by maintenance work from Hypercare's cloud services provider. An update is expected in the next 10 minutes.
May 2, 21:36 EDT
May 1, 2026

No incidents reported.

Apr 30, 2026
[USA Region] Scheduled Maintenance Notice - April 30th, 2026 (00:01 - 04:30 ET)
Completed - Maintenance Status: Completed
Completion Time: 4:20 AM ET

The scheduled maintenance is now complete. While the window was extended to 4:30 AM ET to prioritize system stability during complex migrations, we are pleased to report that total downtime was kept under 60 seconds, strictly following our initial forecast.

Impact Mitigation:
By completing these activities tonight, Hypercare has fully neutralized any potential impact from our cloud provider’s (OCI) upcoming maintenance windows on:

May 2nd (03:23 – 07:23 ET)

May 6th (18:28 – 22:28 ET)

The team remained online until 4:30 AM to conduct rigorous testing and monitoring. All systems are confirmed stable.
Apr 30, 04:34 EDT
Verifying - Verification is currently underway for the maintenance items.
Apr 30, 04:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 03:53 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 30, 02:13 EDT
In progress - Maintenance is beginning now.
Apr 30, 01:45 EDT
Update - Status: Ongoing – Maintenance Window Extended

New Window: 00:01 – 04:30

Due to infrastructure provisioning taking longer than anticipated, we are extending our scheduled maintenance window. Please note that the downtime has not yet begun, and there is currently no impact to system performance or availability.

Once the migration starts, users may experience a brief service interruption of less than 60 seconds.

Timeline Summary

Original Window: 00:01 – 01:00

Revised Window: 00:01 – 04:30

Current Impact: None

We apologize for the delay and will provide further updates as we progress.
Apr 30, 00:10 EDT
Scheduled - Our team has been working around the clock this weekend to develop a solution that eliminates the impact of upcoming Oracle Cloud maintenance activities related to Heatwave Databases and Virtual Machines happening in the U.S. region on May 2, 2026 3:23 AM ET.

What to expect:
During the deployment, users may experience up to a 60 second period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen, and may be logged out. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen.

Start Time: Thursday, April 30, 2026 00:01 ET | Wednesday, April 29, 2026 21:01 PDT
End Time: Thursday, April 30, 2026 4:30 ET | Thursday, April 30, 2026 1:30 PDT

If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

Thank you,
Hypercare Team
Apr 27, 14:01 EDT
Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

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