Experiencing Issues with Twilio Voice, North America

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Status page for any features and functionalities of Hypercare
If you have any issues please check out https://support.hypercare.com/hc/en-us or send an email to support@hypercare.com

Uptime over the past 90 days. View historical uptime.
Canadian Region Operational
90 days ago
99.94 % uptime
Today
Login and Single Sign On (Canadian Region) Operational
90 days ago
99.96 % uptime
Today
Messaging (Canadian Region) Operational
90 days ago
99.96 % uptime
Today
Notifications and Real-Time Syncing (Canadian Region) Operational
90 days ago
99.95 % uptime
Today
File Attachments (Canadian Region) Operational
90 days ago
99.94 % uptime
Today
Viewing Who is On-Call (Canadian Region) Operational
90 days ago
99.96 % uptime
Today
Code Teams (Canadian Region) Operational
90 days ago
99.96 % uptime
Today
Self-serve Scheduling (Canadian Region) Operational
90 days ago
99.87 % uptime
Today
Administration and Scheduling (Canadian Region) Operational
90 days ago
99.87 % uptime
Today
API & Integrations (Canadian Region) Operational
90 days ago
99.96 % uptime
Today
Virtual Pager (Canadian Region) Operational
90 days ago
99.95 % uptime
Today
United States Region Operational
90 days ago
99.84 % uptime
Today
Login and Single Sign On (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Virtual Pager (U.S. Region) Operational
90 days ago
99.81 % uptime
Today
Messaging (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Notifications and Real-Time Syncing (U.S. Region) Operational
90 days ago
99.79 % uptime
Today
File Attachments (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Viewing Who is On-Call (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Code Teams (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Self-serve Scheduling (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Administration and Scheduling (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
API & Integrations (U.S. Region) Operational
90 days ago
99.85 % uptime
Today
Twilio Voice, North America Degraded Performance
Marketing Website (Global) Operational
Payment Portal Operational
90 days ago
100.0 % uptime
Today
App Store Availability Operational
90 days ago
100.0 % uptime
Today
Google Play Store Operational
90 days ago
100.0 % uptime
Today
Apple App Store Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Hypercare Services Responses Time
Fetching
Jun 3, 2026

No incidents reported today.

Jun 2, 2026

No incidents reported.

Jun 1, 2026
[US Region] Scheduled Maintenance Notice - June 1, 2026 (22:30 – 22:45 PM ET)
Completed - The scheduled maintenance has been completed.
Jun 1, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 22:30 EDT
Scheduled - During the deployment, users may experience up to 60 seconds in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen.

Date: June 1, 2026
Start Time: 22:30 ET | 19:30 PDT
End Time: 22:45 ET | 19:45 PDT

If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.
Jun 1, 13:14 EDT
[CA Region] Scheduled Maintenance Notice - June 1, 2026 (11:30 – 11:45 PM ET)
Completed - The scheduled maintenance has been completed.
Jun 1, 23:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 23:30 EDT
Scheduled - During the deployment, users may experience up to 60 seconds in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen.

Date: June 1, 2026
Start Time: 23:30 ET | 20:30 PDT
End Time: 23:45 ET | 20:45 PDT

If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.
Jun 1, 13:08 EDT
[Canada Region] Service slowdown to Hypercare services
Resolved - This incident has been resolved.
Jun 1, 12:51 EDT
Monitoring - All services are operational. We're monitoring the services closely.
Jun 1, 10:20 EDT
Identified - We're seeing slowdown to some Hypercare services. We're looking into the issue.
Jun 1, 10:03 EDT
Monitoring - We noticed an intermittent slowdown for Hypercare services in the Canada region at 9:11am. The issue has been identified and implemented a fix. All services are operational as at 9:28am and we're closely monitoring.
Jun 1, 09:43 EDT
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
[CA Region only] Multimedia Upload Failure
Resolved - This incident has been resolved.
May 29, 12:41 EDT
Update - The incident is resolved.
May 29, 12:17 EDT
Monitoring - A fix has been implemented and file upload is operational.
May 29, 11:49 EDT
Identified - We have identified the issue and working on a fix.
May 29, 11:39 EDT
Investigating - We identified an issue with file attachment uploads on the Hypercare platform in the Canada region. We're currently investigating the issue.
May 29, 11:27 EDT
May 28, 2026

No incidents reported.

May 27, 2026
[CA Region] Scheduled Maintenance Notice - May 27, 2026 (10:30 – 10:45 PM ET)
Completed - The scheduled maintenance has been completed.
May 27, 22:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 22:30 EDT
Scheduled - What to expect:
During the deployment, users may experience up to 60 seconds in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen.

Date: May 27, 2026 (Wednesday)
Start Time: 22:30 ET | 19:30 PDT
End Time: 22:45 ET | 19:45 PDT

If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.
May 26, 18:51 EDT
May 26, 2026
[US Region] Scheduled Maintenance Notice - May 26, 2026 (10:30 – 10:45 PM ET)
Completed - The scheduled maintenance has been completed.
May 26, 22:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 22:30 EDT
Scheduled - Hypercare is performing maintenance tonight.

What to expect:
During the deployment, users may experience up to 60 seconds period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen.

Date: May 26, 2026 (Tuesday)
Start Time: 22:30 ET | 19:30 PDT
End Time: 22:45 ET | 19:45 PDT

If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.
May 26, 18:32 EDT
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

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